COORDINATOR PROGRAMS

Job ID: 59986

Job Category: Community & Social Services

Division & Section: Toronto Shelter and Support Services, TSSS Strategic Management Services

Work Location: Metro Hall – 55 John Street, Toronto, ON

Job Type & Duration: Full-time, Temporary Vacancy (12 months)

Salary: $87, $116,745.00 annually

Shift Information: Monday to Friday, 35 Hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 6-Oct-2025 to 27-Oct-2025

The Coordinator Programs will play a significant role in supporting Confronting Anti-Black Racism (CABR) and equity-focused initiatives for the Toronto Shelter and Support Services (TSSS) Division and its community partners across the broader homelessness sector by working as part of a collaborative team to advance equity, supporting implementation of more inclusive policies and programs while addressing organizational and systemic challenges that affect equity-deserving groups.

Through effective coordination, delivery and stakeholder engagement with TSSS staff and its community partners, the Coordinator Programs will use an Anti-Black Racism (ABR) lens to support funded service providers with the implementation of strategies that address Anti-Black Racism.

Major Responsibilities:

Specifically, the Coordinator Programs will:

• Support the development of operational policies, programs, and service plans, in alignment with the Division's strategic and work plans, especially with respect to Division's CABR engagement with community partners
• Lead the development of establishing formal partnerships with Black-serving non-profit organizations to strengthen the broader sector and Division
• Support TSSS staff capacity to engage in sector-wide confronting anti-Black racism initiatives that are connected with their role and scope
• Support staff engagement with community partners through identifying challenges and resourcing and/or creating resources and approaches to support divisional-community partner relationships
• Contribute to the development of divisional policies and programs that support increased collaboration across the sector in confronting anti-Black racism initiatives
• Monitor processes and programs to ensure effective implementation of an ABR lens in the Division's engagement and work with community partners, including and exploring inter- and intra-divisional working groups, and ensuring accurate data collection of program activities
• Build and maintain effective working relationships and partnerships with divisional teams, inter-divisional partners and community partners to support confronting anti-Black racism initiatives for both TSSS staff and clients
• Assist with co-designing and implementing processes aligned with divisional priorities which aims to support sector's confronting anti-Black racism goals
• Organize and coordinate information sessions, events, initiatives, and training sessions for division to enhance knowledge of how to incorporate an ABR lens in their engagement with community partners. Create divisional awareness of sector confronting anti-Black racism initiatives
• Lead community engagement, communication, relationship management and representation on stakeholder advisory groups with divisional and external communities, to build relationships among community partners and other members of the Black community
• Liaise and support the divisions work on the Black-led Shelter & B3 organization definition
• Work in collaboration with CABR Team and divisional leads to create a sector-specific resource list for additional CABR support
• Chair and organize the CABR Knowledge Exchange Table meetings and lead the development of communication and outreach materials for the Knowledge Exchange Table
• Develop and coordinate Knowledge Exchange Table consultations, as well as other community partnerships
• Contribute to reports and briefing materials for senior leadership from a CABR, equity and community partner engagement lens
• Prepare presentations and present to community partners, TSSS staff and Senior Management Team
• Monitor current issues and identify trends in homelessness, social work, social housing, mental health, addiction, community funding, municipal trends, policies, and related legislation that influence sector-wide implementation of confronting anti-Black racism initiatives
• Support with implementing culture change initiatives around engagement with community partners and change management across the division
• Take a leadership role in identifying and forming sustainable partnerships with black leaders and service providers, and act as a lead representative for TSSS

Key Qualifications:

• Post-Secondary education in a related field (e.g. Social Science, Social Work, Human Services, Policy Development, Community Development, etc.) or equivalent combination of education and/or experience.

• Considerable experience planning, developing and implementing CABR-related policies, programs, processes, or initiatives to address Anti-Black Racism.

• Considerable experience establishing and building partnerships with key stakeholders, including but not limited to: community agencies, staff, and clients.

• Experience in planning and coordinating stakeholder partnerships and engagements to inform program design and planning, including but not limited to engaging with community organizations, program staff, and/or residents/people with lived experience as BIPOC or other equity-deserving groups.

• Experience designing, developing and delivering a variety of culturally appropriate programs and policies that support community engagement and capacity building.

• Lived experience as a member of a Black, racialized and/or equity-deserving community is an asset.

• Experience in the planning, development, and implementation of programs and policies that address the complex needs of people experiencing homelessness is an asset.

• Knowledge of CABR strategies.

• Ability to direct and motivate project staff teams.

• Highly developed conflict resolution, problem solving, and facilitation skills

• Good judgement in public relations with the ability to effectively manage communications to community and government agencies, committees and coalitions.

• Strong stakeholder management and change management skills with the ability to develop consensus and recommend/implement effective, strategic solutions.

• Ability to support change management initiatives with the goal of creating a progressive organizational culture that supports effective program delivery.

• Highly developed communication (written and verbal), interpersonal and human relations skills.

• Knowledge of relevant issues and trends as related to housing and homelessness.

• Familiarity with relevant employment legislation including Employment Standards Act, Human Rights Act, and the Occupational Health & Safety Act.

NOTE: A Vulnerable Sector Police Reference Check may be required as a condition of employment.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.