Operations (Administrative) Coordinator

Operations (Administrative) Coordinator

Location: 3899 Mt. Lehman Road, Abbotsford, B.C. Canada

Why Join SpeedLine?

At SpeedLine, we're innovators in Point of Sale (POS) technology solutions, empowering restaurant operators across North America to elevate their operations and customer experiences. Since 1990, we've been at the forefront of technology, and we're looking for passionate individuals to join our growing team.

We believe in a collaborative environment that supports work-life balance, professional growth, and community engagement. If you're excited about technology's impact on the food service industry, we want to hear from you.

What We Offer

• A competitive salary and comprehensive benefits package, including extended health, dental, vision care, travel coverage, life insurance, and access to an Employee Assistance Program (EAP).
• Career development opportunities, training, and tuition reimbursement programs.
• Extra paid time off for pre-planned, personal, or family leave.
• Annual salary and performance reviews.
• Ongoing coaching and feedback with regular one-on-one sessions.
• Employee recognition programs and internal committees to support well-being.
• Access to a diverse and collaborative team of 90+ employees.

Work Perks

• Enjoy a game of ping pong, darts, or Foosball in our dedicated games room.
• Unwind in the lounge with a big-screen TV for relaxation.
• Access multiple kitchenettes stocked with coffee and tea throughout the day.
• Take advantage of a fully equipped kitchen to prepare lunch.
• Just 5 minutes from the High Street Shopping Center, with a variety of dining options.
• Participate in fun social events, including our annual holiday party.

What You'll Do

The Operations Coordinator is responsible for the processing and approval of orders, payments, accounts receivable (A/R), accounts payable (A/P), and support service renewals. This position also manages Customer Support and Subscription Service Agreements and is responsible for following and maintaining all documentation required as outlined by the Operations Department manager. This position requires attention to detail to ensure error-free service is provided to the customers of SpeedLine Solutions.

Key Responsibilities

• Process Customer orders, including those with special instructions, renew Support and Subscription Service Agreements, and ensure the transfer of ownership process is completed in collaboration with Customers and the Sales Department.
• Answer all Customer inquiries regarding payments, shipments, receipts, invoices, and statements and ensure the accuracy of all related records in the tools provided, such as the CRM, Sage, EFT, and Conligo Pay databases.
• Ensure Payment Authorization Forms are filled out correctly for Support Services and managed as required per PCI compliance regulations.
• Set up Support and Subscription Service Agreements and record legal documentation accurately and as per process.
• Purchase Third-Party software support and renewals for Customers as required.
• Improve Customer satisfaction by managing workload responsibly, including utilizing resources to meet or exceed deadlines and customer expectations.
• Responsible for maintaining Customers' physical and online store folders.
• Perform administrative duties to include but not limited to:
• Run, review, and record operations performance reporting statistics, unearned revenue in Sage, and credit card processing customer lists monthly.
• Resolve Support cancellations and closure-related issues.
• Review and update service and subscription activations and renewals every week.
• Record all Customer store inactivations, support service cancellations, and support service recoveries.
• Create quotes and process payments for Support Project Billable Hours.
• Manage and process A/R tasks, including the transmission of daily batch files, reviewing the Aging trial balance report, communicating and collecting outstanding customer balances, and processing customer statements, support fees, and refunds.
• Maintain a current working knowledge of the position and all its related processes, ensuring review and understanding of the same as they are created, updated, or revised.
• Manage company-provided tools and resources, such as maintaining and monitoring applicable email inboxes, knowledge base processes, participating in job-related training or associated personal development initiatives as required, record all customer events in the CRM, and record key internal projects in the company's wiki.
• Provide backup to other departments and partner with team members, including but not limited to the Customer Service Representative, Sales, the Purchaser, the US Operations Supervisor, and the Corporate Accountant.

We're Looking For Someone Who

• Has completed a post-secondary degree, diploma, or certificate program in a related field, or has equivalent experience.
• Possesses a minimum two years' experience in accounting or related accounting position.
• Thoroughly understands accounting concepts and principles.
• Has project management or related work experience in an office environment.
• Pays attention to detail and accuracy, with the ability to multitask projects and tasks.
• Understands and maintains a high level of confidentiality at all times.
• Demonstrates excellent interpersonal, organizational, customer service, leadership, and communication skills.
• Works well within a team and is open to a flexible schedule.
• Has strong knowledge of computer hardware and software, including formatting, editing, word processing, and spreadsheets.
• Holds a valid Canadian passport which allows for travel across the Canadian-US border.
• Possesses a Valid BC Driver's license and has access to a reliable vehicle.

Salary Range

$50,000 - $52,000 annually.

Working Arrangements

This position is an in-office position and requires on-site attendance five days per week.

Join The SpeedLine Team

Submit your resume and cover letter (PDF Format) via Careers or Indeed.

Eligibility

All applicants must be eligible to work in Canada (reside in British Columbia). Please note: Visa sponsorship is not available at this time.

Explore Our Culture

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SpeedLine Solutions is an Equal Opportunity Employer. We value diversity and encourage all qualified individuals to apply.

We appreciate your interest. Only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$52,000.00 per year

Benefits:

• Company events
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Ability to commute/relocate:

• Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please indicate whether you have completed a post-secondary degree, diploma, or certificate program in a related field, or have equivalent experience. permit? If yes, please list which one is applicable. (Please note: Failure to answer this question could result in disqualification from the application.)
• Do you hold Canadian citizenship, permanent resident status, or a valid open work permit? If yes, please list which one is applicable. (Please note: Failure to answer this question could result in disqualification from the application.)

Experience:

• Accounting program: 2 years (required)

Location:

• Abbotsford, BC (preferred)

Work Location: In person