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Copy of Global Digital Experience Strategist

3 weeks ago

Toronto, Ontario, Canada HelloKindred Full time

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people's lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Job Description

Anticipated Contract End Date/Length:
Maternity leave contract, running until June 12, 2026.

Work Set Up:
Remote (EST/CST time zones preferred)

Our client in the global professional services industry is looking for a Global Digital Experience Strategist to fill a maternity leave cover contract. The successful candidate will be responsible for designing innovative, seamless and intelligent digital client experience strategies to help the organization stand out and become fit for the future in a constantly changing world. The role will support a client-centric strategy through leadership of change management activities to drive a global digital transformation, align stakeholders and scale new capabilities.

  • Drive client-first experience strategies on ambitious and complex digital transformation programs and projects by partnering with leadership, marketing, and business teams.
  • Apply both macro and micro perspectives to interpret insights and develop forward-thinking solutions that address client needs through digital transformation.
  • Co-create with multi-disciplinary teams to design research deliverables such as user journeys, storyboards, low- and high-fidelity prototypes, and personas that bring the digital vision to life.
  • Develop and facilitate experience workshops for ideation, prioritization, co-creation, experience strategy, and innovation.
  • Articulate omnichannel experience orchestration and personalization across web, mobile, email, social, events, and CRM, and design personalization strategies using first-party data, consent, and identity best practices.
  • Communicate complex concepts clearly and simply to diverse audiences.
  • Navigate and balance differing priorities across the global network to build alignment and support a one-firm mindset.
  • Lead end-to-end change management for new platforms and processes, including stakeholder mapping, impact assessments, change networks, and adoption plans.
  • Develop training materials, enablement toolkits, playbooks, knowledge bases, and self-serve resources.
  • Partner with territory marketing and business teams to localize change plans and support phased onboarding.

Qualifications

  • 8+ years of experience leading digital change and omnichannel experience programs in complex, global environments.
  • Strong grounding in UX/service design, content strategy, personalization, SEO, accessibility, and experimentation.
  • Proven success driving adoption of MarTech capabilities and connecting journeys across marketing and sales functions.
  • Skilled communicator and facilitator with the ability to influence senior stakeholders and coach distributed teams.

Additional Information

Candidates must be legally authorized to live and work in the country the position is based in, without requiring sponsorship.

We appreciate your interest in this opportunity. Please note only applicants selected for an interview will be contacted.

HelloKindred is proud to be an equal opportunity employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, or veteran status.