RQ00376 - Senior Technical Writer

WE'RE HIRING

Job Title:
RQ Senior Technical Writer

3 month contract

Duration

Working Status:
Up to 3 days onsite (subject to HM's discretion)

Location:
525 University Avenue, Toronto

Manager Note - Must Haves:

• 2 years - Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)
• 2 years - Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine – Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation
• 2 years - Understanding of AODA compliance and ability to design accessible, inclusive visual and written content
• 1 year Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions
• Healthcare information systems, PHIPA, leading or being a part of transformation initiatives, Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)

Nice to Have:

• Public Sector Experience

Background Information

This role supports Ontario Health's modernization efforts by transforming complex technical, architectural, and governance materials into clear, well-structured, and visually engaging communications. These outputs are designed to resonate with both technical and non-technical audiences, ensuring that deliverables from the Health Data & Platform Architect and Health System Solutions Designer are thoroughly documented, easily understood, and aligned with Ontario Health's public service communication standards.

Over the duration of engagement, the Ontario Health Blueprint resources will be responsible for the following key deliverables:

• Collaborate closely with Health Data & Platform Architect and Health System Solutions Designer to capture and document:
• Data governance frameworks
• Conceptual and logical architecture models
• Integration flow diagrams
• Consent and access control policies
• Roadmaps and program structures
• Terminology alignment plans
• Design visuals and infographics that clearly communicate architecture concepts, system flows, data standards, and interoperability strategies
• Develop and maintain a library of standardized templates (architecture decks, briefing notes, design documents, stakeholder reports, one-pagers)
• Translate complex system models into public-sector-appropriate briefing materials for Ministry stakeholders, external partners (e.g. Infoway), and non-technical audiences
• Maintain consistency across documentation by applying Ontario Health's visual identity, language guidelines, and accessibility standards (AODA)
• Assist in the creation of artifacts for reporting, and governance forums
• Version and archive artifacts to ensure governance traceability and reuse

Responsibilities:

The Communications & Visualizations Designer will:

• Create professional technical project and user documentation, including systems and operational procedures.
• Develop online documentation for internal and external audiences.
• Design and maintain visual assets including infographics, architecture maps, flow diagrams, and stakeholder-facing visuals.
• Apply Ontario Health's documentation standards, including AODA compliance, branding, and language guidelines.
• Collaborate with cross-functional teams (e.g., architects, designers, governance leads) to translate technical concepts into accessible formats.
• Support governance and reporting forums by producing briefing decks, summary visuals, and dashboard-style progress updates.
• Maintain version control and traceability of documentation using platforms such as SharePoint, Confluence, or Git.
• Develop and manage standardized templates for architecture decks, briefing notes, design documents, and stakeholder reports.
• Publish documentation on portals and collaboration platforms, ensuring accessibility and consistency.
• Communicate effectively with technical and non-technical stakeholders, adapting content for diverse audiences.
• Use authoring and illustration tools (e.g., Adobe Creative Suite, Lucidchart, Visio, Figma) to produce high-quality deliverables.
• Ensure alignment with health data interoperability standards (e.g., FHIR, SNOMED CT, LOINC) in documentation and visuals.
• Creates professional technical project and user documentation, including systems and operational procedures

Desired Skills:

• Experience in the creation of technical project and user documentation
• Knowledge and experience in developing online documentation
• Knowledge and experience with documentation or collaboration platforms (e.g., Azure DevOps, GitHub, ServiceNow Knowledge Base, MadCap Flare)
• Knowledge and experience with communications protocols
• Experience with Ontario Government standards for documentation
• Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills
• Ability to communicate with cross-functional teams (development, business) and a wide range of audiences
• Experience with office automation suites, presentation tools, and at least one authoring package
• A team player with a track record for meeting deadlines
• Proficiency in English
• Knowledge, understanding and experience in publishing documentation on portals and/or websites, and in using collaboration tools

Required Experience / Evaluation Criteria:

• Minimum 5 years' experience as a Technical Writer on electronic health-related projects in Canada, preferably in Ontario.: 20 Points
• Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points
• Experience working in the health care industry, specifically in health care administration/health care IT.: 20 Points
• Experience defining governance, principals, policies and procedures and leading business and/or IT transformation initiatives.: 20 Points
• Knowledgeable of PHIPA and privacy legislation and how it applies to healthcare IT solutions.: 10 Points
• Experience dealing in a complex multi private/public stakeholder environment.: 10 Points

Total evaluation criteria.: 100 Points