RQ00376 - Technical Writer - Senior

• Over the duration of engagement, the Ontario Health Blueprint resources will be responsible for the following key deliverables:
  
• Collaborate closely with Health Data & Platform Architect and Health System Solutions Designer to capture and document:
  
• Data governance frameworks
  
• Conceptual and logical architecture models
  
• Integration flow diagrams
  
• Consent and access control policies
  
• Roadmaps and program structures
  
• Terminology alignment plans
  
• Design visuals and infographics that clearly communicate architecture concepts, system flows, data standards, and interoperability strategies
  
• Develop and maintain a library of standardized templates (architecture decks, briefing notes, design documents, stakeholder reports, one-pagers)
  
• Translate complex system models into public-sector-appropriate briefing materials for Ministry stakeholders, external partners (e.g. Infoway), and non-technical audiences
  
• Maintain consistency across documentation by applying Ontario Health's visual identity, language guidelines, and accessibility standards (AODA)
  
• Assist in the creation of artifacts for reporting, and governance forums
  
• Version and archive artifacts to ensure governance traceability and reuse
  

Must haves:

• Minimum 5+ years of experience in technical writing, communications, or knowledge management in a healthcare, public sector, or IT architecture environment
  
• Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)
  
• Strong writing and editing skills across a variety of document types (strategic briefs, technical diagrams, stakeholder reports, user guides, implementation plans)
  
• Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine – Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation
  
• Ability to interpret solution design inputs {e.g., Solution Design Documents (SDDs), integration patterns} and present them clearly and accurately
  
• Experience supporting governance or architecture teams in diagramming complex system flows, data structures, and platform interdependencies
  
• Familiarity with version control (e.g., SharePoint, Git, Confluence) and collaborative documentation practices
  
• Understanding of AODA compliance and ability to design accessible, inclusive visual and written content
  
• Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions
  

Responsibilities:

The Communications & Visualizations Designer will:

• Create professional technical project and user documentation, including systems and operational procedures.
  
• Develop online documentation for internal and external audiences.
  
• Design and maintain visual assets including infographics, architecture maps, flow diagrams, and stakeholder-facing visuals.
  
• Apply Ontario Health's documentation standards, including AODA compliance, branding, and language guidelines.
  
• Collaborate with cross-functional teams (e.g., architects, designers, governance leads) to translate technical concepts into accessible formats.
  
• Support governance and reporting forums by producing briefing decks, summary visuals, and dashboard-style progress updates.
  
• Maintain version control and traceability of documentation using platforms such as SharePoint, Confluence, or Git.
  
• Develop and manage standardized templates for architecture decks, briefing notes, design documents, and stakeholder reports.
  
• Publish documentation on portals and collaboration platforms, ensuring accessibility and consistency.
  
• Communicate effectively with technical and non-technical stakeholders, adapting content for diverse audiences.
  
• Use authoring and illustration tools (e.g., Adobe Creative Suite, Lucidchart, Visio, Figma) to produce high-quality deliverables.
  
• Ensure alignment with health data interoperability standards (e.g., FHIR, SNOMED CT, LOINC) in documentation and visuals.
  
• Creates professional technical project and user documentation, including systems and operational procedures
  

Desired Skills:

• Experience in the creation of technical project and user documentation
  
• Knowledge and experience in developing online documentation
  
• Knowledge and experience with documentation or collaboration platforms (e.g., Azure DevOps, GitHub, ServiceNow Knowledge Base, MadCap Flare)
  
• Knowledge and experience with communications protocols
  
• Experience with Ontario Government standards for documentation
  
• Knowledge and experience with tools for the creation, distribution and maintenance of project and user documentation
  
• Excellent verbal and written communication skills; presentation skills; and interpersonal skills
  
• Ability to communicate with cross-functional teams (development, business) and a wide range of audiences
  
• Experience with office automation suites, presentation tools, and at least one authoring package
  
• A team player with a track record for meeting deadlines
  
• Proficiency in English
  
• Knowledge, understanding and experience in publishing documentation on portals and/or websites, and in using collaboration tools
  
  

Required Experience / Evaluation Criteria: 

• Minimum 5 years' experience as a Technical Writer on electronic health-related projects in Canada, preferably in Ontario.: 20 Points
  
• Knowledge of Healthcare Information Systems used throughout the province of Ontario.: 20 Points
  
• Experience working in the health care industry, specifically in health care administration/health care IT.: 20 Points
  
• Experience defining governance, principals, policies and procedures and leading business and/or IT transformation initiatives.: 20 Points
  
• Knowledgeable of PHIPA and privacy legislation and how it applies to healthcare IT solutions.: 10 Points
  
• Experience dealing in a complex multi private/public stakeholder environment.: 10 Points
  

Deliverables:

• Translate technical concepts into plain-language visuals for broad stakeholder understanding.
  
• Create visual system architecture maps aligned to the Health Data Utility conceptual design.
  
• Develop visual end-to-end data flow diagrams across clinical, public health, population health, and research domains.
  
• Produce briefing decks and summary visuals for executive and inter-ministerial presentations.
  
• Design visuals representing the governance structure and program delivery streams.
  
• Create visual timelines and roadmaps.
  
• Design stakeholder-facing infographics.
  
• Develop standardized templates for solution briefs, system overviews, and technical artifacts.
  
• Create and maintain a visual asset library for icons, components, and layout standards.
  
• Design dashboard-style progress visuals for governance reporting and delivery status updates.
  

Must Haves:

• 2 years - Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma) 
  
• 2 years - Understanding of health data interoperability standards {e.g., Fast Healthcare Interoperability Resources (FHIR), Systematized Nomenclature of Medicine – Clinical Terms (SNOMED CT), Logical Observation Identifiers Names and Codes (LOINC)} and their role in architecture and design documentation 
  
• 2 years - Understanding of AODA compliance and ability to design accessible, inclusive visual and written content 
  
• 1 year Knowledgeable of FIPPA and PHIPA and how it applies to healthcare IT solutions 
  

Healthcare information systems, PHIPA, leading or being a part of transformation initiatives, Demonstrated proficiency in visual storytelling and technical illustration tools (e.g., Adobe Creative Suite, Lucidchart, Miro, Visio, Figma)