Front Desk Concierge

CONCIERGE - CASUAL

No set schedule. Shift times include:

• 8:00 a.m. to 4:00 p.m. (7.5 hours)
• 4:00 p.m. to 8:00 p.m. (4 hours)

Flexible availability weekdays, evenings, and weekends to cover vacation and sick calls is an asset.

ABOUT US

We're Glendelle Retirement Living, and we believe that enjoying life is what Vibrant Seniors Living should be all about. We hire outstanding people who truly care about seniors and understand their needs. We value our staff and believe in providing a culture that cultivates and celebrates success, offering excellent benefits and perks, and a vibrant, fun, safe work environment and much more As we continue to expand, we invite you to be a part of building a reputation that will stand the test of time. If you are passionate, creative, caring and energetic, we would like to hear from you

THE OPPORTUNITY

Elgin Falls Retirement Community, located in Niagara Falls, Ontario is actively seeking an energetic, enthusiastic and self-motivated individual to join our growing team.

Reporting to the Business Manager, the successful incumbent in the position of Concierge will be responsible for providing exceptional customer service to our residents and guests, in person and by telephone, to address questions/concerns about our Community, its services and events.

This position has a set schedule (8:00 a.m. to 4:00 p.m. on both Saturday and Sunday, every other weekend), with the option to pick up additional shifts (to cover vacation and sick calls) during the week. Flexible availability is an asset.

PRIMARY RESPONSIBILITIES

• Communicate information about the Community and its services/programs.
• Schedule travel and transportation for residents.
• Provide access, entrance and exit supervision for residents and guests.
• Create, print and update documents pertaining to the activities and operations of the Community.
• Continuously follow our "good customer service" principle and ensure that these values are demonstrated in day to day practices.
• Demonstrate a sound knowledge of Community operations and services.
• Adhere to legislated and Company standards, policies, procedures and practices.

PHYSICAL REQUIREMENTS

• Sit, walk and stand on a variety of surfaces for at least 4 hrs. per day.
• Climb stairs, lift luggage and move small equipment and furniture.
• Frequently lift up to 25 pounds.
• Use both hands and feet on a regular basis to perform physical assisting duties.
• Handle exposure to extreme temperature and variable weather.

WHO YOU ARE

• You have post-secondary training in tourism or hospitality management or business administration.
• You have previous customer service, reception experience.
• Excellent verbal and written English communication skills.
• Attention to detail, and excellent computer skills including Microsoft Office.
• Demonstrate strong organizational skills, and a calm and professional manner.
• Must be able to provide a police check with vulnerable sector screen upon hire.
• Must be able to provide a record of immunization for TB test upon hire.
• Must be able to provide a record of vaccination for COVID-19 (minimum 2 doses) upon hire.

ACCOMMODATION

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, candidates who require accommodation throughout the application and/or selection processes may contact the Executive Director for assistance.

We thank all candidates in advance for their interest in this position. Please be advised that only those required for an interview will be contacted. No phone calls, please.

Job Types: Part-time, Permanent, Casual

Pay: $18.78 per hour

Benefits:

• Company events
• On-site parking
• Paid time off

Ability to commute/relocate:

• Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 1 year (preferred)
• Administrative: 1 year (preferred)
• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person