Front Desk Agent, Shift Supervisor

8 hours ago

Niagara Falls, Ontario, Canada Howard Johnson Plaza By Wyndham By The Falls Full time

The Howard Johnson Plaza By Wyndham by the Falls is currently hiring a Front Desk Agent Shift Supervisor. As a Front Desk Agent Shift Supervisor, you will be responsible for providing a welcoming, genuine, and efficient arrival and departure experience for all guests. You will ensure all guests receive the best possible service and experience by providing excellent customer service and professionalism.

Start: ASAP.

Shifts: Days & evenings, including weekends and holidays.

Job Type: Full-Time.

Compensation: $20.00 per hour, commensurate with experience.

Why Choose the Howard Johnson by the Falls?

  • Working in the heart of the Niagara Falls tourist district
  • Opportunity to work in a fun location where you can feel like you are part of a winning team.
  • Experienced and supportive management team.
  • A safe and healthy work environment

Responsibilities

  • Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
  • Adheres to proper credit and cash handling policies and procedures.
  • Use of proper telephone etiquette, answering all calls in a timely and professional manner.
  • Acts as a host to guests by searching out opportunities to go above and beyond.
  • Promote good will by being courteous, friendly, professional, and helpful to guests and co-workers.
  • Provide reservation and rate information as required.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and day rooms.
  • Coordinates guest room maintenance work with the maintenance department.
  • Assists the overall hotel operation by performing duties as needed.

Qualifications

  • Customer service-related experience, 2 years of Front Desk experience preferred.
  • Able to work flexible hours including weekends and holidays.
  • Must be able to stand for extended periods of time.
  • Passionate about customer care.
  • Excellent interpersonal and communication skills (written and verbal).
  • Attention to detail.
  • Ability to multi-task and prioritize competing demands.

How to Apply

Qualified candidates, please send your resume. We thank all who apply however, only those considered will be contacted for an interview.

Howard Johnson by the Falls is an equal opportunity employer committed to building a diverse workforce. We believe in enabling people of different ages, sexes, sexual orientations, gender identities, gender expressions, colours, races, ancestries, citizenships, ethnic origins, places of origin, and creeds to work together and realize their full potential. We are committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.

Job Type: Permanent

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Discounted or free food
  • Extended health care
  • Flexible schedule
  • On-site parking
  • Vision care

Work Location: In person

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