Property Management Assistant

Join the TROIKA Team –

Building Sustainable Communities for Over 25 Years

At TROIKA we're not just about building structures – we're about creating Sustainable Communities that future generations can call home. For over two decades, we've been one of Western Canada's most forward thinking, future focused land and real estate development companies, driving every aspect of community creation from land acquisition and construction to sales, marketing, and property management where families and communities can thrive.

At TROIKA, you'll find more than a job – you'll find a place to grow and succeed. We celebrate your passion for excellence, support your growth, and create a culture where teamwork drives success. From master planned communities to residential multi- and single-family developments to commercial buildings, renovations/tenant improvements, to providing full-service property management, every aspect of our business is an opportunity to make an impact and leave your mark.

What we offer to help you thrive:

• Competitive salary
• Comprehensive health and dental benefits
• RRSP matching
• Paid training and professional development
• Additional paid time off
• Performance bonus program

At TROIKA, we're building more than just Sustainable Communities – we're building careers, innovation, and opportunities. If you're passionate about real estate development and construction, excited to grow with a team committed to collaboration, quality, innovation and ready to help us build a legacy of excellence, we'd love to hear from you.

Your future starts here. Let's build something extraordinary together.

We are currently seeking a Property Management Assistant to join our Property Management team

The Property Management Assistant supports the Property Manager in the daily operations of residential and commercial properties. This role involves assisting with tenant relations, property maintenance coordination, administrative duties, and financial record-keeping. The ideal candidate is organized, detail-oriented, and possesses excellent communication skills, ensuring smooth operations, gold-star tenant services, and timely resolution of property-related issues, all under the guidance of the licensed Property Manager.

Key Responsibilities:

Tenant Relations:

• Act as the first point of contact for tenants, addressing inquiries, complaints, and requests in a timely manner.
• Assist with tenant onboarding, including applications, lease agreement preparation and preparing for move-in/move-outs.
• Maintain records of tenant communication and update contact information.

Property Maintenance

• Coordinate maintenance requests by scheduling repairs and following up with vendors or contractors.
• Report any damage or issues to the Property Manager.
• Ensure common areas are well maintained and meet safety standards.
• Review invoices in a timely manner to ensure accuracy and efficient use of spending.

Administrative Duties:

• Manage phone calls, emails, and correspondence related to property management.
• Maintain accurate property files and tenant records in accordance with company policies.
• Assist in preparing and distributing notices, newsletters, and announcements to tenants.
• Reconciling tenant accounts in Yardi and Microsoft Teams.

Financial Support:

• Drafting up notices for unpaid rent for signing by the property manager.
• Assist in preparing invoices for contractors or vendors and verify accuracy.

Marketing and Leasing:

• Assist with property listings, showings, and advertising vacancies.
• Respond to prospective tenant inquiries and schedule property viewings.
• Help process rental applications, including background and credit checks.

Other Duties:

• Support the Property Manager in managing multiple projects and deadlines.
• Stay informed of local laws, codes, and regulations affecting property management.
• Provide additional assistance as required for the smooth operation of properties.
• Disclaimer– this list is not comprehensive, and other tasks not mentioned may be required as dictated by changing business conditions which may trigger changes to job responsibilities.

** This Job description is not an employment contract.

Qualifications and Requirements:

• High school diploma or GED required; an associate or bachelor's degree in business, real estate, or a related field is preferred.
• 1-2 years of experience in property management, real estate, or administrative support is highly desirable.
• Class 5 Driver's License is required. Mileage reimbursement will be provided by the company.
• Strong organizational and time management skills.
• Proficiency in property management software (e.g. AppFolio, Yardi) and MS Office (Word, Excel).
• Excellent communication and interpersonal skills.
• Knowledge of the Real Estate rules, regulations and Act is a plus.
• Ambition to get licensed in the property management in the future will be preferred.

The ideal candidate will be able to take the initiative and work independently as well as in a team environment.

They should embody the TRIBE values: Team-based – Reputable – Innovative – Bold – Excellent.

Rate of Pay:

• Wage: $21-$25/hour (the actual wage offered will be commensurate with education and experience).
• The total compensation package includes:
• Extended Health, Dental, RRSP Matching (for eligible employees).
• Bonus of up to 10% of base salary, based on yearly KPI Performance.
• A focus on your development through tuition reimbursement, training, and mentorship programs. Kindly reach out to us to find out more about what we offer.

About Troika:

Based in Kelowna BC, Troika is a forward-thinking organization dedicated to creating vibrant communities through innovative construction and property development. Our team thrives on collaboration, excellence, and a shared vision of building sustainable communities.