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Customer Experience Representative
2 weeks ago
At TTI, people come for the opportunity and stay for the culture
Customer Experience RepresentativeTechtronic Industries Inc. | Milwaukee
Full-Time | 10 Month Contract | North York, ON (Canada)| E1
Job Description:
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee we're not just about delivering outstanding performance but also about creating exceptional development for our people. If you're passionate about building your career in a dynamic, fast-paced environment, we want to hear from you At TTI, culture drives performance, and it's at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we're a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you're starting out or bringing years of experience, we support your growth. Here, you'll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it's where careers accelerate, and potential is unlocked.
Position Description
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
What You Will Do:
Provide support and build solid relationships with our customers and sales team
Perform accurate on-time order entry with 24 hours turnaround time
Own your order. Make sure it is precise in terms of products and prices.
Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
Collaborate on cross functional tasks whenever required
Who You Are:
A strong and effective communicator both verbal and written
A results-oriented individual who delivers on business objectives
Possess a team first attitude
Someone with a passion for delighting the customer and delivering on service
Detail oriented and have a sense of urgency
Eager to give and receive feedback
What You Will Bring:
Minimum 1 years of experience in a Customer Service role
Undergraduate degree or college diploma
Good working knowledge and proficient in Microsoft Office
Experience with Microsoft AX Dynamics and Oracle are an asset
What You Will Get:
Competitive Base Salary and Bonus Structure
Health Benefits Coverage, including Vision Care, Dental Care, Wellness Programs, and more.
Registered Retirement Savings Plan with Employer Matching Contributions
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
