Customer Experience Representative

6 days ago

Toronto, Ontario, Canada SNDL Inc. Full time $40,000 - $55,000 per year

Work Location

Value Buds Queen St. West

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices

About the Role

Based out of our Value Buds Queen Street West location in Toronto, ON, we are looking for an experienced Part-time Customer Experience Representative who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they'll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We're looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Address: 535 Queen St W, Toronto, ON M5V 2B4

Role and responsibilities include, but are not limited to:

Customer Offering

  • Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
  • Facilitate a welcoming and positive atmosphere for everyone in the store
  • Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

  • Promote our culture and brand by participating in merchandising and promotional activities
  • Work in partnership with Store Managers and other team members to generate sales.
  • Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
  • Participate in routine store maintenance and ensure cleanliness is a priority
  • Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
  • Monitor inventory and re-stock products regularly

Regulatory Adherence

  • Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
  • Support and promote Nova Cannabis's and AGCO's (Alcohol and Gaming Commission of Ontario) social responsibility programs
  • Comply with Nova Cannabis's policies, standard operating procedures, and practices

Experience and Qualifications

  • Minimum, 2-years of customer service experience
  • Minimum, 2-years of retail and/or hospitality experience
  • Cannabis, liquor or healthcare experience is preferred
  • High School Diploma or equivalent
  • Valid CannSell certification
  • Must complete and pass a Criminal Record Check
  • Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

  • Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
  • Ability to think on your feet and creatively problem solve
  • Open-minded and constantly identifying ways to improve
  • Passionate about creating a positive, memorable, and tailored experience for every customer
  • Excellent communication skills (written and verbal) and a professional demeanour
  • Team player who is passionate about supporting the overall success of the business
  • Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
  • Responsible and reliable
  • Must be 19 years of age or older
  • Must have reliable transportation to commute to/from work

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