Service Manager, Fort. St. John

2 weeks ago

Fort St John BC VJ L, Canada Propak Systems Ltd. Full time

PROPAK ENERGY SERVICES is a proven established leader in engineering, fabrication, construction, and servicing of gas compression and processing facilities for the energy industry. With 40 years in the energy industry, Propak is an authorized distributor for Ariel, Endyn, Dresser-Rand, Gemini, Sullair and Mycom compressors. It is INNIO Waukesha Platinum Power Packager and a Caterpillar GCCP member.

We are currently seeking a Service Manager at our Fort. St. John Branch to provide leadership and direction to the regional sales and service team to increase sales and expand the client base.

Key Responsibilities

  • Work directly with management on customer concerns and help rectify issues
  • Provide a high level of customer service
  • Work with engineers to solve warranty issues
  • Manage projects so that they are completed on budget and on time
  • Document all customer misuse or misapplication of Propak equipment
  • Maintain excellent documentation of mechanical services, daily labour time entry, expenses reports, parts orders, etc
  • Provide direction to and work with sales team to increase sales and client base
  • Direct branch lead technicians in the coordination of service activities
  • Provide support to service technicians and parts staff in all aspects of natural gas compression
  • Provide quoting for parts and services within the region
  • Manage the Work Order process for all service activities
  • Facilitate the invoicing of the regions parts and service activities
  • Determine and meet all staffing requirements
  • Support the companies new packages in the region
  • Complete and submit, in a timely fashion, all paper work related to startups, servicing, warranty work, etc
  • Generate job leads and chase service projects
  • Continuously strive to reduce operating costs and improve sales potential
  • Apply knowledge about gas compression packages (including panels, controls, instrumentation and package operation) and engine/compressor component life cycles
  • Judge priorities on unit repairs in terms of down time, customer importance, potential losses, and efficient working methods

Qualifications

  • A strong background in the rotating and / or plant processing equipment field, including familiarity with packaging, fabrication, quality control and welding methods.
  • 3 to 5 years of related sales experience in the rotating and / or plant processing equipment field.
  • A thorough understanding of mechanical and process systems with a strong emphasis on modular gas compression equipment and module processing equipment.
  • Knowledgeable in the principles, terminology and applications of rotating and plant equipment and control systems.

Propak Energy Services thanks all applicants for their interest however only those selected for an interview will be contacted.

*If applying from outside the Fort St. John area, willingness to relocate must be noted in your application.*

No Phone Calls Please

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