Client Relationship Associate Self Storage

Join Schooner Self Storage – Waterloo/Kitchener

Schooner Self Storage is looking for a motivated, self-driven Client Relationship Associate to join our Waterloo team in a part-time role. This position requires weekend availability, with the flexibility to pick up additional weekday shifts from time to time as needed for coverage.

About Schooner Self Storage

At Schooner Self Storage, we're proud to deliver a welcoming customer experience in a clean, safe, and well-managed facility. We're a hands-on team that takes pride in doing things right, supporting one another, taking initiative, and helping customers find the perfect storage solution with confidence.

We're looking for someone who enjoys wearing many hats, takes pride in keeping a site in great shape, and loves helping people find the right storage solution while working with autonomy and accountability as part of a supportive team.

Why You'll Love Working With Us

• Competitive pay — higher than many roles in retail, hospitality, call centres, and service industries
• Monthly and annual performance bonuses
• A stable, growing industry with long-term career potential
• Real opportunities for advancement — grow into leadership as you build experience
• Training, mentorship, and support from experienced leaders
• A hands-on role with autonomy, variety, and meaningful work
• A company culture that values teamwork, pride of ownership, and great customer service

(Note: Full health benefits apply to full-time employees.)

About the Role

As a Client Relationship Associate, you'll be the welcoming face of Schooner Self Storage and a key part of the site's day-to-day success. This is a dynamic role for someone who enjoys customer service, sales, administration, and facility upkeep, sometimes all in the same day.

You'll help customers choose the right unit, keep the facility clean and presentable, and support strong operational performance. Self-motivation is essential, as you'll often work independently and take ownership of the property's results.

Key Responsibilities

• Client Experience & Sales
• Provide friendly, professional service in person, by phone, and via email
• Help customers choose the right unit and confidently close rentals
• Promote value-added products and services
• Build strong relationships and deliver an outstanding client experience

Operations & Property Care

• Keep the property, office, and buildings clean, safe, and well-maintained
• Complete regular facility walkthroughs and ensure safety standards are met
• Handle daily opening/closing tasks and ensure the site is always presentable

Administration & Business Support

• Process payments, deposits, and rental documentation accurately
• Maintain account records and assist with reconciliations
• Support marketing, community engagement, and local outreach
• Collaborate with team members and contribute to location targets
• Participate in training and company initiatives that promote teamwork and excellence

About You

• Excellent communication and interpersonal skills
• Enjoy helping people, solving problems, and closing sales
• Highly self-motivated, dependable, and comfortable working independently
• Organized, detail-oriented, and able to multitask
• Comfortable with technology and eager to learn new systems
• Experience in customer service, retail, hospitality, property operations, or office admin is an asset (but not required — we provide full training)
• Available to work weekends and able to pick up additional weekday shifts occasionally for coverage

Job Type: Part-time

Pay: $20.00-$21.00 per hour

Expected hours: 8 – 24 per week

Benefits:

• On-site parking
• Paid time off
• Store discount

Experience:

• Customer service: 2 years (preferred)
• Retail sales: 2 years (preferred)

Licence/Certification:

• Class G Licence (preferred)

Work Location: In person