Client Relationship Associate Self Storage

1 day ago

Waterloo, Canada Green Storage Inc. Full time

Join Schooner Self Storage - Waterloo/Kitchener

Schooner Self Storage is looking for a motivated, self-driven **Client Relationship Associate** to join our **Waterloo** team in a **full-time role with weekday**and **weekend availability**.

About Schooner Self Storage

At Schooner Self Storage, we’re proud to deliver a welcoming customer experience in a clean, safe, and well-managed facility. We’re a hands-on team that takes pride in doing things right, supporting one another, taking initiative, and helping customers find the perfect storage solution with confidence.

We’re looking for someone who enjoys wearing many hats, takes pride in keeping a site in great shape, and loves helping people find the right storage solution while working with autonomy and accountability as part of a supportive team.

**Why You’ll Love Working With Us**
- Competitive pay — higher than many roles in retail, hospitality, call centres, and service industries
- Monthly and annual performance bonuses
- Full health benefits for full-time employees
- A stable, growing industry with long-term career potential
- Real opportunities for advancement — grow into leadership as you build experience
- Training, mentorship, and support from experienced leaders
- A hands-on role with autonomy, variety, and meaningful work
- A company culture that values teamwork, pride of ownership, and great customer service

**About the Role**

As a Client Relationship Associate, you’ll be the welcoming face of Schooner Self Storage and a key part of the site’s daily success. This is a dynamic role for someone who enjoys customer service, sales, administration, and facility upkeep, sometimes all in the same day.

You’ll help customers choose the right unit, keep the facility clean and presentable, and support strong operational performance. Self-motivation is essential, as you’ll often work independently and take ownership of the property’s results.

**Key ResponsibilitiesClient Experience & Sales**
- Help customers choose the right unit and **confidently close rentals**:

- Promote value-added products and services
- Build strong relationships and deliver an outstanding client experience

**Operations & Property Care**
- Keep the property, office, and buildings clean, safe, and well-maintained
- Complete regular facility walkthroughs and ensure safety standards are met
- Handle daily opening/closing tasks and ensure the site is always presentable

**Administration & Business Support**
- Process payments, deposits, and rental documentation accurately
- Maintain account records and assist with reconciliations
- Support marketing, community engagement, and local outreach
- Collaborate with team members and contribute to location targets
- Participate in training and company initiatives that promote teamwork and excellence

**About You**
- Excellent communication and interpersonal skills
- Enjoy helping people, solving problems, and closing sales
- Highly self-motivated, dependable, and comfortable working independently
- Organized, detail-oriented, and able to multitask
- Comfortable with technology and eager to learn new systems
- Experience in customer service, retail, hospitality, property operations, or office admin is an asset (but not required — we provide full training)
- Available to work Monday - Sunday (5 shifts per week), including some weekends when required

Pay: $42,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

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