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Renewals Manager

1 hour ago

Toronto, Ontario, Canada Gravity Full time

About Gravity
Gravity is the platform public agencies use to manage budgeting, automate financial reporting, and meet compliance with confidence. From Annual Comprehensive Financial Reports (ACFR) to Budget Books to GASB disclosures, we give teams the tools to move faster, work smarter, and build public trust.

The
*Renewals Manager*
plays a critical role in Gravity's revenue retention and growth strategy. You will own the end-to-end renewal process for a portfolio of public sector customers, ensuring high gross and net revenue retention through proactive engagement, contract execution, and close collaboration with Customer Success, Sales, and Finance.

This role requires a strong understanding of public sector procurement cycles, multi-year agreements, and budget-driven buying behavior, as well as the ability to balance customer advocacy with commercial outcomes.

What You'll Do
*Renewals Ownership*

  • Manage the full renewal lifecycle for a defined book of business, including forecasting, pricing, negotiations, and timely contract execution.
  • Drive on-time renewals while minimizing churn and contraction risk.

*Customer & Stakeholder Engagement*

  • Build trusted relationships with customer decision-makers, including finance directors, administrators, and procurement stakeholders.
  • Navigate public sector approval processes, budget calendars, and governing body requirements.

*Revenue Retention & Expansion*
Partner with Customer Success and Account Executives to identify expansion, upsell, and multi-year renewal opportunities.

  • Support net revenue retention goals through thoughtful renewal structuring and value-based conversations.

*Forecasting & Reporting*

  • Maintain accurate renewal forecasts and pipeline visibility in CRM.
  • Track and report on renewal KPIs including gross retention, net retention, churn reasons, and renewal cycle time.

*Risk Identification & Mitigation*

  • Proactively identify renewal risk and partner cross-functionally to address adoption, value realization, or pricing concerns.
  • Ensure early engagement well ahead of renewal dates, particularly for customers with complex approval processes.

*Process & Cross-Functional Collaboration*

  • Collaborate closely with Customer Success, Sales, Finance, and Legal to align renewal strategy with Gravity's growth objectives.
  • Continuously improve renewal processes, templates, and playbooks to support scale.

What You'll Bring

  • 5+ years of experience in renewals, account management, customer success, or sales within a SaaS organization.
  • Experience working with public sector customers (municipalities, school districts, or government agencies) strongly preferred.
  • Proven track record of meeting or exceeding renewal and retention targets in a recurring revenue environment.
  • Strong negotiation skills with the ability to balance customer needs and business outcomes.
  • Highly analytical, with comfort working in CRM systems (Salesforce preferred) and forecasting tools.
  • Excellent communication skills and the ability to influence cross-functional stakeholders.
  • Detail-oriented, organized, and capable of managing a high-volume renewal book with varying timelines.
  • Comfortable operating in a scaling SaaS environment with evolving processes.

About You

  • You have 5+ years of experience in a customer-facing role within a SaaS company, with direct ownership of renewals or revenue retention.
  • You are comfortable engaging with senior stakeholders and navigating complex, budget-driven buying processes.
  • You are proactive, detail-oriented, and highly accountable for outcomes.
  • You thrive in cross-functional environments and value strong partnerships across teams.
  • You enjoy building scalable processes while still delivering a high-touch customer experience.