Technical Onboarding Architect

Autodesk Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes.

We are looking for a professional with Architectural, Civil and Construction Engineering experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with existing and future commercial customers worldwide to assist with technology adoption, solutions, and capabilities.

The successful candidate will join the Technical Success team as part of our 2000+ person Customer Success organization – a fast-growing team that values professional development and rewards high performance. 

Technical Adoption and Success is responsible for maximizing the success of and return on investment for our commercial customers.  We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

Responsibilities

The Technical Onboarding Architect serves as a deployment coordinator, demonstrating both technical and program governance capabilities. A Technical Onboarding Architect helps design, build, and maintain strategic fast track onboarding services and will provide technical deployment guidance and best practices to help customers adopt Autodesk Solutions. By supporting the discovery and delivery of assisted onboarding sessions and establishing working relationships with customers, partners, and internal support teams, the successful candidate will use Autodesk Technology to help customers overcome barriers and accelerate their business outcomes.

Technical Advisor:

• Demonstrate subject matter expertise of the Autodesk AECO solutions.
• Act as a technical trusted advisor to customers, demonstrating thought leadership and product expertise to help customers adopt and achieve business outcomes using Autodesk technology
• Deliver technical guidance based on best practices.
• Support customer discovery and delivery of assisted onboarding sessions.
• Help customers reduce deployment and onboarding time.
• Help customers increase Autodesk Solutions usage and consumption.

Building Program & Executing:

• Design, Build, Maintain strategic fast track onboarding service catalog  and coaching catalog to increase customer success and new product adoption
• Curate and create assets to support fast track onboarding services for Architectural, Civil Engineering and Construction and Autodesk AECO Product Solutions.
• Develop and update digital content adhering to the CTS standards of quality and consistency, that solves specific customer challenges
• Collaborate across multiple with internal teams to drive deployment efforts with customers.

Minimum Qualifications

• 5 – 6 years Architecture, Civil Engineering & Construction or related field experience
• Advanced knowledge of Architectural, Construction and Engineering industry needs and workflows
• Bachelor's degree or equivalent experience in Architectural, Civil or Construction engineering
• Expert knowledge of Autodesk Revit, Civil3D and/or Autodesk Construction Cloud in a production Environment
• Additional knowledge of Autodesk Platform Solutions, Dynamo, Generative design a bonus
• Proven ability to be flexible and learn quickly in a fast-paced environment
• Able to manage several projects at a time, setting the right priorities
• Demonstrated ability to build and maintain strong relationships with commercial customers
• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
• Strong content creator for both internal and customer facing audiences
• Strong communicator in English and able to build relationship at all levels
• Team player who enjoys supporting and interacting with other members of a shared responsibility team

The Ideal Candidate

• Courageous: You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it's uncomfortable
• Impactful: You are committed to our customers' success and passionate about making a positive impact. You have a sense of urgency in approaching critical challenges.
• Accountable: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, take responsibility for good and bad results.
• Adaptable: You embrace uncertainty and flex to changing circumstances quickly, see opportunities where others see failure. You are committed to continuous learning and growth

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.