Client Relations Specialist

2 days ago

Markham, Ontario, Canada Menkes Developments Ltd. Full time

Menkes Developments Ltd. is an award-winning, fully integrated real estate company involved in the construction, ownership and management of office, industrial, retail and residential properties. Founded in 1954, the company is one of the largest private developers in Canada, with a primary focus in the Greater Toronto Area. Menkes is known for its innovative, multi-disciplinary approach, superior design, and its expertise in large-scale mixed-used developments. The Company is regarded as one of the most trusted builders in Toronto, with a strong reputation for quality and customer service excellence. Past projects include the Four Seasons Hotel & Residences in Bloor-Yorkville, 25 York Street (Telus Harbour), and the two (2) million square foot Harbour Plaza/One York commercial retail complex located in the South Core Financial District. For more information about Menkes, please visit and follow @MenkesLife.

Job Overview :

The Client Relations Specialist plays a key role in building strong relationships with condominium owners and ensuring a seamless experience from enrollment to ongoing management. This role is ideal for a service-driven professional who thrives on problem-solving, client engagement, and delivering exceptional results. You will be the main point of contact for owners during the onboarding process, guiding them through our services and ensuring their investment is well managed.

Responsibilities:

  • Owner Onboarding and Engagement. Guide new owners through the enrollment process, ensuring a smooth and positive introduction to our services.
  • Present and promote our management offerings to potential and existing owners to drive portfolio growth.
  • Respond promptly and professionally to service requests, liaising with third-party contractors and vendors to coordinate and oversee service delivery.
  • Support owners in transitioning their units to the Operations team for ongoing management.
  • Conducting inspections of suites and mid-lease inspections to ensure units are delivered and maintained in accordance with the Company's standards.
  • Client Engagement and sale of our services to Owners and assist in their Management process and transition to Operations team.
  • Assist the Director with administrative tasks related to portfolio setup and ongoing compliance

Qualifications:

  • Completion of post-secondary education.
  • 3+ years of experience in the residential real estate industry, client relations, property management, or hospitality.
  • High degree of proficiency with web-based tools and applications including Microsoft Office (Word, Excel and PowerPoint), Photoshop and Acrobat.
  • Competency in Rental management software Buildium, DocuSign and CMS is an asset.
  • Superior communication skills.
  • Strong collaboration and relationship building skills with the ability to work well with all levels across the organization.
  • Excellent organizational and multi-tasking skills with the ability to deliver high quality results while working under multiple deadlines.
  • Flexibility to work some evenings and weekends.

This is an excellent opportunity to build on your existing experience and enhance your skills in the growing field of rental suites management, working with premier rental properties.

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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