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Aerospace Technical Help Desk Specialist
2 weeks ago
MHIRJ is the fusion of two major legacies: Mitsubishi Heavy Industries (MHI) and the CRJ Series aircraft program. We provide comprehensive operational, engineering, and customer support solutions, including maintenance, refurbishment, technical publications, marketing, and sales activities for the global regional aircraft industry. We are currently seeking an Aerospace Technical Help Desk Specialist - Avionic Systems to join our team
Position Summary
To ensure that airlines operating CRJ aircraft can continue flying safely and reliably, MHIRJ has established a global support ecosystem—with its
Customer Response Center (CRC)
at the heart of it. As the main point of contact for all technical and parts-related inquiries regarding the CRJ fleet, the CRC operates 24/7, 365 days a year, delivering live, comprehensive support.
CRC personnel come from diverse backgrounds, including mechanical and avionics professionals who have worked on the CRJ production line, as well as individuals with experience in heavy checks, MRO (Maintenance, Repair, and Overhaul), and general, business, and commercial aviation. These experts specialize in urgent AOG (Aircraft on Ground) situations and routine requests, providing immediate support ranging from aircraft troubleshooting and technical problem resolution to dispatching field assistance or shipping critical components.
Are you an A&P technician ready to take the next step in your career? Apply now and bring your expertise—this is not your typical desk job
Your Role as an Aerospace Technical Help Desk Specialist - Avionic Systems :
- Be part of an incredible team of talented men and women who share your passion for aviation
- Coordinate technical investigations with engineers, suppliers, and aircraft operators
- Conduct technical analysis and troubleshooting, and implement corrective actions
- Respond to airline technical inquiries with tailored solutions
- Assess and investigate service difficulties and contribute to long-term solutions
- Build relationships with key decision-makers and influencers within our airline clients
- Promote MHIRJ products and services to support overall profitability
What You'll Need to Succeed
- Valid Aircraft Maintenance Engineer (AME) license from Transport Canada or FAA-certified A&P license, with expertise in mechanical systems
- Minimum 5 years of experience with an airline or MRO organization working on CRJ products; experience in MOC or technical services is an asset
- Team player with initiative, strong sense of responsibility, and sound technical and business judgment
- Willingness to travel on short notice (less than 10% of work time)
- Excellent interpersonal and communication skills; ability to build and maintain positive relationships and communicate effectively at all levels with tact and diplomacy
- Ability to work under pressure, with strong attention to detail, planning skills, and commitment to meeting deadlines
- Self-starter capable of working independently, prioritizing tasks, and managing multiple urgent initiatives simultaneously
- English proficiency is required, as the selected candidate will regularly communicate with colleagues, clients, and partners outside of Québec
If your experience matches the qualifications for this role, we encourage you to apply—we'd love to meet you
Why Join Us?
Are you passionate about aviation? Eager to make a meaningful impact for customers? Looking for a fulfilling career as an Aerospace Technical Help Desk Specialist - Avionic Systems ? If so, you're in the right place. At MHIRJ, we recognize and value your contribution to our unified team. We live by our values and embody the behaviors that drive our success. Take flight with a team that shares your passion and supports your journey. Let's soar together at MHIRJ
We Offer Comprehensive Benefits for You and Your Family :
- Competitive health, dental, and vision insurance
- Generous vacation bank
- Competitive compensation and annual bonus plan
- Retirement savings plans
- Employee discounts and much more
MHIRJ is an equal opportunity employer and encourages applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities.
