Outbound Field Specialist
2 weeks ago
Mississauga, ON
About Clutch
We're Clutch – Canada's 100% online auto retailer for buying and selling used cars ).
Our mission is simple: make the experience of buying and selling cars easy, transparent, and convenient.
Our culture is built around one core idea — we give our customers the best DEAL:
Deliver awesome experiences.
Embrace challenges to improve and grow.
Assist teammates and customers when they need help.
Lead from the front and take ownership.
If you're ready to help us revolutionize the auto industry and expand across Canada, we'd love to have you on the team.
Why Join Us
Competitive Pay & Stable Schedule – Earn competitive wages with flexible scheduling.
OMVIC License Support – We'll help you obtain the certification needed to grow your career and increase your earning potential.
Full Benefits Package – Comprehensive health and dental coverage starting on day one.
Work-Life Balance – Generous paid time off so you can recharge.
State-of-the-Art Facility – Work at our brand-new production centre in Mississauga.
Perks – Free snacks, beverages, and access to employee amenities.
About the Role
Clutch is looking for an Outbound Field Specialist (Customer Service Delivery Advocate) to be the face of our company.
Since our entire car-buying process is online, you'll be the first Clutch team member customers meet when they pick up or sell their vehicle.
You'll play a key role in ensuring every customer has a smooth, positive, and memorable experience.
If you enjoy driving, customer interaction, and want to be part of an innovative, growing team—this role is for you.
What You'll Do
Deliver a uniquely special experience to every customer.
Safely operate a flatbed truck (Isuzu NRR, single-car hauler) to transport and deliver vehicles directly to customers across Southern Ontario.
Serve as the face of the company, providing top-tier customer service by addressing needs, resolving issues, and ensuring satisfaction.
Conduct vehicle inspections, identifying any cosmetic concerns to maintain quality standards.
Accurately complete customer paperwork and record details in the customer tracking system.
Document all inspections and compliance checks in the Motive electronic logbook, following safety and regulatory requirements.
Work collaboratively with team members and assist with additional operational tasks as needed.
What You Bring
Education: High school diploma or equivalent.
License: Valid G Driver's License (Ontario).
Driving Record: Clean abstract with no major infractions.
Background Check: Must pass a clean criminal background check.
Work Authorization: Legally authorized to work in Canada.
Availability: Full-time (40 hours/week), including one weekend day.
Flexibility: Able to work between Mississauga and Etobicoke locations.
Nice to Have
Valid OMVIC License – or willingness to obtain (we'll help you get it).
Passion for cars and the automotive industry.
Experience with warranty products or customer support.
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