Community Support Worker Residential Program

1 day ago

Calgary, Alberta, Canada CASS Human Resources Full time
Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual's well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement. 
 
 

We have one (1) permanent full-time position located in SW Calgary.

Working days Monday to Friday from 08:00 to 15:00. Total hours of work per week are 35.

This posting closes on January 26, 2026.

Program Summary

The Calgary Alternative Residential Services (CARS) program assists individuals with developmental disabilities to become more independent through skill acquisition, empowerment and full inclusion in society, thus improving their quality of life. The CARS program focuses on 'person-centered planning' – people supporting people – based on the individual's needs. Through a self-directed process, the individual will be assisted in identifying areas of support that are important to them and will contribute towards their personal goals. 

Job Summary

The Community Support Worker (CSW) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients to build a strong sense of empowerment, the ability to make positive decisions and help establish themselves as a part of their community, and provide development and stability in our client's daily activities.  

This role is responsible for establishing professional boundaries with the client, providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).

Key Responsibilities to:

Client

  • Establish respectful and professional boundaries while developing positive working relationships with clients
  • Assist clients in the development and monitoring of goals and objectives indicated in their Individual Support Plan (ISP)
  • Support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation and leisure activities, and management of health-related matters as directed by the client coordinator
  • Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable

Agency

Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations ManualsResponsible for checking email communications at minimum once a weekComplete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:  
  • Time entry through punching in and punching out within the Employee Management System 
  • Monthly expenses
  • Client Monthly Summaries
  • Hazard Reports
  • Staff Incident & Near Miss Reports
  • Client Incident Reports
  • Appointment forms, tracking sheets, and any other client specific documentation 
  • Adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
  • Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs

Culture

Model and demonstrate CASS values in all interactions with clients, staff, and community membersDemonstrate respect and collaboration with all internal and external stakeholders of the CASS organizationDemonstrate an ability and willingness to give and receive honest, balanced feedback

Key Knowledge and Skill Sets

Ability to maintain confidentialityStrong verbal and written communicationsAbility to approach situations with positivityAbility to adapt communication stylesDisplay patienceKnowledge in supporting adults with developmental disabilities preferred

Required Education

Diploma or equivalent experience in Disability Studies

Other Required Skills

A vehicle and valid driver's license are considered assets

This position falls under the Caregivers Act. For full details please visit the site below:

Caregivers – Employment standards exceptions |

Referral Program 
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program
 
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
 
No phone calls please.

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