Community Support Worker Day Options Program

Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual's well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.

We have one (1) full-time position located in NW Calgary.

Working days will be on Mondays, Wednesdays, Thursdays, and Fridays from 8:30-15:30 and Tuesdays from 10:00 to 15:00, totaling 35 hours per week.

Experience working with individuals with FASD is an asset.

A vehicle is required for this position.

This posting closes on December 12, 2025.

Job Summary

The Community Support Worker (CSW) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client's daily activities.

This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).

Key Responsibilities

Client

• Establish respectful and professional boundaries while developing positive working relationships with clients
• Assist clients in the development and monitoring of goals and objectives indicated in their Individual Support Plan (ISP)
• Support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation and leisure activities; and management of health-related matters as directed by the client coordinator
• Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable

Agency

• Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals
• Responsible for checking email communications at the beginning of every shift
• Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
• Monthly timesheets
• Monthly expenses
• Client Monthly Summaries
• Hazard Reports
• Staff Incident & Near Miss Reports
• Client Incident Reports
• Actively participate in the CASS Health & Safety program, and adhere to Health and Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
• Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs

Culture

• Model and demonstrate CASS values in all interactions with clients, staff, and community members
• Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
• Demonstrate an ability and willingness to give and receive honest, balanced feedback

Key Knowledge and Skill Sets

• Ability to maintain confidentiality
• Strong verbal and written communications
• Ability to approach situations with positivity
• Ability to adapt communication styles
• Display patience
• Knowledge in supporting adults with developmental disabilities preferred

Required Education

• Post secondary education in Human Services

Other Required Skills

• A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
• A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
• A vehicle and valid driver's license are considered assets

This position falls under the Caregivers Act. For full details please visit the site below:

Caregivers – Employment standards exceptions |

Referral Program

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.