Live-in Resident Manager

Job Summary

The Live-in Resident Manager is responsible for the day-to-day operations, upkeep, and cleanliness of the property. This role ensures that the building is safe, well-maintained, and welcoming for all residents, while also performing scheduled and as-needed cleaning duties in common areas.

Building Operations & Maintenance:

• Conduct daily inspections of common areas, mechanical rooms, and grounds.
• Perform minor repairs (e.g., plumbing, electrical, HVAC filters, locks, lighting).
• Respond promptly to emergencies and tenant service requests.
• Report major maintenance issues to the Maintenance Manager and coordinate with contractors when required.
• Monitor building systems (boilers, pumps, elevators, fire safety equipment) and maintain logbooks.

Tenant Management:

• Maintain positive and professional communication with tenants.
• Receive and log tenant maintenance requests and escalate when necessary.
• Monitor and enforce parking rules and regulations for residents, visitors, and contractors.
• Address unauthorized vehicles and report repeat violations to 311 (non-resident) or Property Manager.
• Assist residents with parking-related inquiries and resolve disputes as directed.

Administrative Tasks:

• Maintaining accurate records of lease agreements and related documents.
• Preparing reports on vacancies, occupancy rates and lease renewals.
• Conduct comparative market analysis to determine rental rates.
• Utilizing property management software and CRM systems.
• Update daily activity report, leases, cancellations, transfers, renewals, etc.

Leasing Tasks:

• Schedule and conduct property viewings with prospective tenants.
• Present units in a professional and welcoming manner, highlighting key features and benefits.
• Answer questions from prospective tenants regarding the property, lease terms, and building amenities.
• Ensure vacant units are clean, presentable, and ready for showings.
• Collect and relay prospective tenant information to the leasing/management office for follow-up.
• Coordinate with the leasing team to provide feedback from viewings.
• Maintain secure access to units during and after showings.

Vendor Management:

• Provide access to contractors and service providers for scheduled and emergency work.
• Escort and supervise vendors while on-site to ensure compliance with building rules and safety protocols.
• Communicate scope of work and confirm vendor completion with Property Manager.
• Assist vendors by identifying maintenance issues and locating building systems (e.g., shut-off valves, electrical panels).
• Verify that vendor work areas are cleaned and restored to proper condition after service.
• Maintain log of vendor visits, work completed, and report any deficiencies.

Safety & Compliance:

• Ensure fire exits, extinguishers, and safety systems are functioning and accessible.
• Conduct monthly safety checks and report findings.
• Follow health and safety protocols, including safe storage and handling of cleaning products.

Supervisory:

• on-site cleaner
• snow plough contractors

Qualifications:

· Ability to use hand tools, power tools, and maintenance equipment safely.

· Good troubleshooting and problem-solving skills.

· Ability to work independently and travel between sites as needed.

· Strong communication and customer service skills.

Proficient use of a computer (MS Office) and smart phone (Mandatory)

This position is a full-time residential resident manager role, Monday to Friday with evening and weekend work for on-call. You will be required to live on site carrying a cell phone 24 / 7 and responding to emergencies after hours as needed.

Total Compensation for this position includes an apartment and a competitive salary.

Thank you for your interest but only potential candidates will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Housing allowance
• On-site parking
• Paid time off

Work Location: In person