Resident Services Manager

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Resident Services Manager to join our Parkland At The Gardens team based in Halifax, Nova Scotia.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan, including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity

• Adheres to the Standards of Nursing Practice, Code of Ethics, Registered Nurses Act and Regulations as defined by provincial legislation
• Provides leadership and direction to the care/service team by fostering and promoting best practices
• Directs the regular health assessments of prospective and current residents to maintain quality of life in the appropriate Lifestyle Option
• Communicates with all other departmental teams to increase awareness of resident health changes to ensure effective service. (e.g. decrease in appetite)
• Identifies and initiates long-range planning strategies for improvement of care delivery services
• Ensures new employees are orientated and trained on all departmental standards
• Ensures regular and consistent communication by holding team talks, departmental meetings, etc.
• Manages the professional development of all team members in area of responsibility
• Responds to and implements the recommendations resulting from organizational brand integrity and quality improvement programs
• Responds to government inspection/investigation reports
• Monitors and audits regulatory criteria to maintain compliance
• Competence in the following areas:
• Palliative Care Management
• Medication Administration
• Venipuncture
• Butterfly Insertion Set
• Catheter/Subprapubic Catheter Insertion
• Head to Toe Assessment
• G-tube/J-tube Insertion
• Diabetes Management
• Vaccine Administration
• Catheter Care
• Vital Signs
• Pressure Injury Prevention and Monitoring
• Basic Foot Care
• Lift & Transfer
• Maintain knowledge of current legislation and program requirements that govern long-term care
• Effectively plan, direct and coordinate resident care services with the needs of the organization
• Maintain knowledge of collective agreements
• Monitor staffing requirements and reassign according to needs
• Maintain knowledge of community resources (e.g., services and programs), and roles of health care professionals
• Maintain knowledge of issues and priorities within health care with a focus on continuing care
• Proficient in Microsoft Office Suite
• Additional duties as required

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Registered Nurse or RPN diploma; or equivalent
• Current registration with provincial RN or RPN regulatory body
• Minimum five years nursing experience
• Previous supervisory / leadership experience in a health service or seniors living environment
• Pharmacology and Physical Assessment course (if not completed during diploma)
• Current CPR & Emergency First Aid certification
• Specialized courses such as: Foot Care, Palliative Care, Venipuncture considered an asset
• Alzheimer's Disease or another Dementia Care Course considered an asset
• Back in Form Lift & Transfer Program considered an asset

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health Services, in partnership with Nova Scotia Health. For more information, visit

If you're ready to join the Shannex team of Great People, apply today

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.