Operations & Communications Coordinator

Position Title:

Operations & Communications Coordinator

Employer:

Nepean Hotspurs Soccer Club

Location:

Nepean, Ontario

Employment Mode:

Full-time 37.5 hrs per week

Remuneration:

$47,000–$52,000 per annum, commensurate with experience

Effective Date:

As soon as possible

Organization Relationships

The Operations and Communications Coordinator reports to the General Manager (GM) and also works closely with the  Sporting Director (SD),  Registra
r

and Equipment Manager.

This position plays a key role in ensuring the club runs smoothly day-to-day and that members are well-informed and engaged. Acting as the central link between the administrative office, coaching staff, and the community, the Operations and Communications Coordinator helps maintain efficient operations and a positive member experience while acting as an ambassador for the Club.

Key Responsibilities

Operations & Program Support

• Assist with the day-to-day operations of the Club, including securing permits for gyms, domes, turf, and fields.
• Provide front-line support to members during office hours, ensuring a welcoming and responsive experience.
• Support the Registrar with registrations, product management, and maintaining SKUs in the Club's registration system (PowerUp).
• Manage Club equipment and apparel: ordering, distribution, tracking, and upkeep.
• Help coordinate field scheduling and other logistics for programs and events.
• Provide administrative and logistical support for Club events, meetings, and programs.
• Assist the Sporting Director with documentation, scheduling, and communications.
• Coordinate volunteer onboarding and provide ongoing support to ensure volunteers succeed in their roles.
• Contribute to maintaining and improving Club policies, operational manuals, and compliance documentation in line with governing body requirements.
• Attend internal and external meetings as needed to support Club operations.

Member & Customer Support

• Deliver high-quality customer service via email, phone, social media, and in-person interactions.
• Lead member communications by drafting and distributing announcements, updates, and reminders about programs, events, and Club initiatives.
• Assist in communicating schedule changes, weather cancellations, or urgent updates efficiently and effectively.

Marketing & Communications Support

• Manage and distribute Club communications across digital, print, and social media channels.
• Promote programs, registrations, fundraising, and other Club initiatives to members and the community.
• Ensure consistent branding and messaging across all communications.
• Support community outreach and build partnerships with schools, sponsors, and organizations.

Qualifications

• Strong time management skills with the ability to multitask, prioritize, and meet deadlines
• Exceptional attention to detail and problem-solving abilities
• Excellent organizational and planning skills
• Ability to thrive in a fast-paced environment
• Strong team player with the ability to work collaboratively
• Proficiency in MS Office, Excel, G Suite, and other common computer systems
• Knowledge of branding, marketing trends, and proficiency in the use of social media platforms for marketing and advertising purposes
• Creative mindset with media experience
• Previous experience in sports, recreation, or non-profit organizations preferred
• Experience in administrative roles, including scheduling, database management, or communications, is an asset
• Excellent verbal and written communication skills
• Ability to interact positively and professionally with coaches, parents, players and the public; strong customer service skills
• Flexible availability, including days, evenings, and weekends as required
• Ability to lift up to 50 lbs, climb ladders, and occasionally work outdoors
• French/English bilingualism is considered an asset, but not required
• Interest or knowledge in soccer preferred
• Compensation will be commensurate with experience.

If you are interested in applying, please provide your CV or resume and cover letter  to

with the subject line:
O
perations & Communications Coordinator

Submission Deadline: Wednesday, December 17, 2025, 11:59 pm

We thank all applicants for their interest.  Only those selected for an interview will be contacted.