Concierge Assistant

2 weeks ago

Banff AB TL H, Canada The Kenrick Hotel Full time

Position Overview

The Kenrick Hotel is seeking a polished, service-driven Concierge Assistant to provide a seamless luxury experience for every guest. This hybrid role combines the warm, welcoming presence of a Bellman with the personalized, high-touch service of a Concierge. The ideal candidate anticipates guest needs, assists with arrivals and departures, and supports the Front Desk in delivering refined, exceptional service from check-in to check-out.

The Concierge Assistant is a key part of the guest experience, ensuring that every interaction is smooth, elegant, and memorable.

Key Responsibilities

  • Welcome guests with a warm, professional demeanour and assist with luggage handling
  • Escort guests to their rooms and provide orientation of hotel amenities
  • Support Front Desk operations during arrivals, departures, and peak periods
  • Assist with luggage handling and oversee arrival and departure services as needed
  • Offer concierge services including transportation coordination, dining reservations, and local experience recommendations
  • Assist with guest requests and bespoke arrangements to enhance each stay
  • Maintain a polished, organized, and inviting lobby and entrance area
  • Anticipate guest preferences and proactively address needs
  • Communicate effectively with Front Desk, Housekeeping, and Management
  • Uphold The Kenrick Hotel's standards of luxury, discretion, and professionalism
  • Resolve guest concerns with courtesy and efficiency

Qualifications & Skills

  • Previous experience in luxury hospitality, concierge services, or bellman/doorperson roles preferred
  • Exceptional interpersonal and communication skills
  • Professional appearance with impeccable grooming standards
  • Ability to multitask in a fast-paced environment while maintaining composure
  • Physically able to assist with luggage and remain on feet for extended periods
  • High level of discretion, attention to detail, and guest-focused mindset
  • Flexibility to work varied shifts, including weekends and holidays
  • Knowledge of the local area and luxury offerings is highly desirable
  • Additional language skills are a plus

What We Offer

  • Competitive compensation
  • Opportunities for advancement within a luxury hospitality environment
  • Comprehensive training in luxury service standards
  • Collaborative and refined workplace culture

Additional Details

  • Job Type: Full-time
  • Pay Range: $19.00 per hour
  • Expected Hours: Approximately 35 hours per week
  • Visa Requirement: Must be legally authorized to work in Canada. Sponsorship is not available.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 35 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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