Senior Manager, Business Process

We are looking for aSenior Manager, Business Process and Integrationto help build and improve the way we work across the organization. This role will focus primarily on designing better processes, documenting them clearly, and helping teams adopt more consistent, scalable ways of working. A secondary focus will be supporting post-acquisition integration efforts, including coordinating onboarding and process alignment for new teams.This person will work directly with SVP, Business Integration and Process to turn strategic priorities into clear, actionable, and repeatable workflows.Key ResponsibilitiesDrive Process ImprovementOwn and lead cross-functional process improvement initiativesWork with stakeholders to understand how things work today and where breakdowns occurDesign and collaborate on better ways of working that reduce friction, improve clarity, and scale with the businessTrack adoption and impact of process changes; update as needed based on feedbackGather feedback from teams to understand pain points and improvement opportunitiesRecommend and implement fixes or escalations to reduce confusion and wasted effortsServe as the go-to resource for teams seeking clarity on "how we do things"Support Training & Change ManagementAct as secondary training lead, supporting roll outs for new processes and/or new workflows for newly acquired employeesBe subject matter expert on Impact XM processes, templates, tools, and standardsPartner with teams to anticipate resistance and help smooth transitions internallyAct as process advocate with forward thinking visionBuild Tools, Templates, ManualsCreate and maintain playbooks, training materials, templates, and toolkits for process development and integration trainingSupport departments to document their process and include in global standardsDevelop dashboards and status reporting systems to ensure accurate project tracking and transparencySupport Business IntegrationSupport post-acquisition integration efforts, primarily focused on process onboarding and coordinationBuild and manage integration task lists and workplans across functions (Ops, P&C, Finance, IT, etc.)Help coordinate early onboarding and training for new team members around core processes and toolsAct as a partner to the SVP during early integration phases to support communication, readiness, and consistencyMaintain and improve the integration playbook and documentation for repeatable successWhat Success Looks LikeProcess updates are weighed thoroughly to maximize global benefitsProcess updates are adopted broadly with minimized impact to business outputTeams know how to get things done – and do it consistentlyProcess and standards documentation is updated regularly and acts as single source of truthTraining programs and roll outs are clear and approached with different learning styles in mindOne team mentality is preservedSkills & ExperienceExperience5+ years of experience driving cross functional projects, process work, or integrationStrong project management skills (planning, execution, communication)Proven ability to simplify complex workflows and turn them into clear, actionable plansAbility to lead change, influence, and manage complex stakeholder dynamicsComfortable with ambiguity, adapting as priorities shiftExcellent written and verbal communication skillsExperience with or ability to learn tools like project trackers, dashboards, and basic reportingSelf starter who can move projects forward independentlySoft SkillsHigh emotional intelligence, able to read a room, manage reactions to change, build trustAbility to listen and gather feedback from teams and translate it into meaningful improvementsClear communicator who brings clarity without overcomplicatingBalances change management with business thinking. Understands how process impacts margins, client delivery, and team healthResilient and calm under pressureNaturally curious. Seeks to improve.Why You'll Love this RoleYou will get to lead highly visible, high impact work that shapes how we operate now and, in the futureYou will own executions and get satisfaction from turning plans into real changeYou will work closely with leadership across the business to make things betterYou will create tools, materials, templates, and ways of working that will have lasting valueYou will get to learn more about integrations and the strategic approach takenAbout Impact XMImpact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people's lives and our clients' business.OUR BRAND – What We Believe*Passion*is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.ABCAlways Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.We>MeCollaboration and transparent communication creates our best work.Trustis Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.Respectis Given – We understand, acknowledge, and appreciate the perspective and actions of others.Safety NoticeWe want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site . If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact- If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.