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Customer Sales and Service Representative

2 weeks ago

Victoria, British Columbia, Canada BC Ferries Full time

Job Description
CUSTOMER SALES AND SERVICE REPRESENTATIVE
Seasonal Employment

Victoria

The Opportunity
Are you a strong team player committed to delivering exceptional customer service? We are looking for new team members to join our dynamic Customer Service Team. As a first point of contact to the public, you respond to customer telephone enquiries and requests, book, cancel and modify travel for our customers, and provide professional and timely information and assistance regarding all aspects of BC Ferries' operations.

In this role, you work full-time in a call centre environment and are available for various shifts (mornings, days, evenings, weekends, holidays, and on call) across our hours of operation (6am-10pm Monday-Friday, 7am-7pm on weekends).

We provide an intensive 6-week training program with pay, which requires you to be present every day of training.
The re will be 2 training classes available –
March 2 and April 27
What You Bring To The Team

  • Positive attitude with strong communication and interpersonal skills
  • 1 year of applied experience in sales and customer service related environments
  • Successfully completed Grade 12
  • Intermediate to advanced computer proficiency
  • Experience using Microsoft Word, Excel, and Outlook
  • Familiarity with social media platforms is an asset
  • Willingness and ability to learn new systems and software ( Training will be provided for our reservation booking system, and other software tools used in our Customer Service Centre. )

Join us
This posting will remain open until all positions are filled.

Note: Please submit your application early as classes can fill up quickly.
Candidates who are shortlisted will be scheduled for interviews on January 26 for the March 2 class, or February 20 for the April 27 class.
"We connect communities and customers to the people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety, service and satisfaction. BC Ferries supports employment equity and diversity in the workplace and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants; however only those selected for an interview will be contacted.