Reconciliation Officer

Job Description

What is the opportunity

This position is responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution. Through ongoing training initiatives and continuous self- development, the incumbent will in an efficient / effective cross-functional shared service to ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank's Standards and Procedures. All responsibilities carried out in accordance with Code of Conduct, RBC Values, Standing Orders, and CM Reconciliations Policies and Standards.

What will you do

• Responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
• Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
• Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
• Assist with administrative duties such as sorting mail, faxes, email and swift message queues
• Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts
• Demonstrates flexibility to assume project work outside of the general reconciliation process as determined by management
• Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (matching rules, automating processes)
• Display a strong commitment to teamwork, open two-way communication and good staff morale

What do you need to succeed

Must-have

• Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.
• Strong organizational & decision-making skills
• Diplomacy and tact to deal with all levels of internal and external clients
• Strong ability to exercise a high degree of judgement and negotiation
• Knowledge of banking/reconciliation/accounting procedures

Nice-to-have

• University degree or College Diploma or any equivalent combination of qualifications and/or work experience
• 2+ years of experience with an accounting or investigation role.

What's in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options
• Demonstrate flexibility to cross train

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Operational Delivery, Process Improvements

Additional Job Details

Address:

90 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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