Reconciliations Officer

Job DescriptionWhat is the opportunity?You will be responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution.  Through ongoing training initiatives and continuous self- development, you will in an efficient / effective cross-functional shared service, ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank’s Standards and Procedures.All responsibilities carried out in accordance with Code of Conduct, RBC Values, Standing Orders, and CM Reconciliations Policies and Standards.What will you do?Reconcile designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations processEnsure daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raisedApply knowledge of the product supported and  processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accountsSupport the process of creating, updating and maintaining SOPs  and  demonstrate strong ability to understand and apply those procedures while strictly adhering to policies and regulatory requirementsHave a good understanding of the operational controls and how they apply to the reconciliation processingDisplay good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.Recognize that accuracy is key to ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately. Display a strong commitment to teamwork; open two-way communication and good staff morale.Seek opportunities to share information with colleagues.Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (automating processes)Identify service gaps provided to client groups and makes suggestions to management for improvementBe responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.Have the capability of supporting the reconciliation processes within the team’s scope including all month end and stand-alone processes.Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by managementAssist with administrative duties such as sorting mail, faxes, scanning documents and emailsWhat you need to succeed?University degree or College Diploma in Business, Finance or Economics; or any equivalent combination of qualifications and/or experience1+ years in a Capital Markets role and/or reconciliation based roleGood understanding of Capital Market Products and transactional/accounting flowsSolid knowledge of Reconciliation Procedures.Solid knowledge of key reconciliation systems and Back-Office systems e.g. Broadridge, OnDemand, JEFE, CDS, DTCC.Demonstrate analytical and problem solving skillsStrong organizational and time management skillsTeamwork and Co-OperationGood interpersonal skills, tact and diplomacyComputer literacy – ie. Knowledge of PC’s and Microsoft – related softwareDemonstrate flexibility to cross train*Flexible to work occasional Statutory Holidays**Flexible to work overtime as required*What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensationLeaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workFlexible work/life balance optionsJob SkillsActive Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job DetailsAddress:90 WESTERN PKY:BEDFORDCity:BedfordCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:CAPITAL MARKETSJob Type:RegularPay Type:SalariedPosted Date:2026-01-07Application Deadline:2026-01-22Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.