Operational Specialist

1 day ago

Greater Ottawa Metropolitan Area, Canada GemTek Full time

Full-time perm: Technical Trainer / Operational Excellence Lead / Operational Enablement Lead

GemTek Recruiting is partnering with an elite, global technology organization to hire a Technical Trainer and Operational Enablement Lead. This is a highly respected client of ours and a fantastic environment for professionals who want to work on complex, large scale network operations with strong leadership and long term vision.

**Applicants must have resided in Canada continuously for the past 5 years. Please apply only if this requirement is fully met. Reliability clearance will be required but the client can obtain if you don't have it.

This role is responsible for building and institutionalizing operational training, documentation, and workflows to ensure operational teams are fully prepared, certified, and execution ready as systems scale.

Location

  • On-site in Gatineau, QC
  • Temporary work location in Ottawa, ON, during transition
  • On-site presence required starting mid 2026 in the Gatineau office (4 days per week)

Required Experience

  • Post secondary education in telecommunications, network engineering, technical communications, or related field
  • 4-7 years of experience in technical writing or documentation in a telecommunications or satellite, or network operations environment.
  • Experience working in a network operations centre setting is a highly desired
  • 3 years mission critical technical writing work
  • Experience working with cross-functional operations, engineering, and project teams
  • Strong documentation and communication skills
  • Proficiency with tools such as Confluence, SharePoint, and MS Office
  • Bilingual English and French preferred, but not mandatory
  • Exposure to MEF standards and L2 services is an asset but not mandatory

Key Responsibilities

  • Develop and maintain Standard Operating Procedures (SOP) and operational workflows
  • Design role based training programs, onboarding materials, and certification content
  • Create and manage a centralized operational knowledge base
  • Adapt vendor training and deliver Train the Trainer programs
  • Support operational readiness, testing feedback, and continuous improvement
  • Align training delivery with system activation and operational ramp-up milestones
  • Track training completion and baseline competency requirements
  • Develop incident response and escalation playbooks

Why This Role


• Full-time opportunity with one of GemTek's most trusted and prestigious clients


• Competitive salary and strong benefits


• High visibility role with real operational impact


• Stable, long term environment with growth opportunities

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