IT Support Specialist

1 day ago

Montréal QC HT N, Canada micso Canada Inc. Full time

Overview

We are seeking a skilled IT Support Specialist to join our dynamic technology team. This role is essential in providing comprehensive technical assistance to our internal users, ensuring smooth operation of hardware, software, and network systems. The ideal candidate will possess strong communication skills, a solid understanding of various operating systems, and experience with a wide range of IT support tools and protocols. This position offers an exciting opportunity to work in a fast-paced environment, supporting diverse IT infrastructure components including desktops, servers, and network devices.

Duties

  • Provide technical support for hardware and software issues across multiple operating systems including Windows, macOS, and Linux.
  • Troubleshoot and resolve software problems related to Microsoft Office, operating systems, and specialized applications.
  • Assist users with desktop support tasks such as installing, configuring, and maintaining computer hardware and peripherals.
  • Manage network connectivity issues involving LAN configurations, firewalls, VPN access, and wireless networks.
  • Utilize ServiceNow, Jira, BMC Remedy, and other ticketing tools to document incidents and track resolution progress.
  • Support computer networking activities including LAN setup, firewall configuration, and VPN connectivity.
  • Perform software troubleshooting and system diagnostics to identify root causes of technical issues.
  • Maintain security protocols by managing firewall settings and ensuring compliance with cybersecurity policies.
  • Collaborate with team members on IT projects using tools like Jira and ServiceNow to streamline workflows.
  • Communicate effectively with end-users to provide clear guidance and ensure high levels of customer service.

Experience

  • Proven experience in IT support or help desk roles supporting Windows, macOS, and Linux operating systems.
  • Familiarity with computer networking concepts such as LAN/WAN setup, firewalls, VPNs, and network troubleshooting.
  • Hands-on experience with desktop support including hardware repairs and software installations.
  • Proficiency in using ticketing systems like ServiceNow or BMC Remedy for incident management.
  • Knowledge of software troubleshooting techniques for common applications like Microsoft Office suite.
  • Experience working with remote support tools and remote access solutions.
  • Strong communication skills to effectively assist end-users with varying levels of technical knowledge.
  • Nice-to-have skills include familiarity with Jira for project management and ticket tracking. This position is ideal for candidates passionate about technology support who thrive in collaborative environments while delivering exceptional customer service through technical expertise.

Job Types: Full-time, Part-time

Pay: $55,000.00-$75,000.00 per year

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Paid time off
  • Vision care

Work Location: In person

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