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Customer Support Specialist

2 weeks ago

Montréal QC, Canada Tokidos Full time

*Job Summary*

As a Customer Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving inquiries to ensure a positive customer experience.

*Responsibilities*
- Setup and maintain the customer support pages - full ownership
- Analyze customer issues and provide effective solutions
- Perform data entry tasks accurately and efficiently
- Promote sales of products or services by recommending options that meet customer needs

*Requirements*
- Prior experience in customer service is preferred
- Proficiency in English; multilingual abilities, especially in Spanish, are a plus
- Strong communication skills and the ability to interact effectively with customers
- Excellent data entry skills with attention to detail
- Bilingual proficiency is advantageous for this role

**Job Type**: Part-time

Expected hours: 20 per week

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Montréal, QC H3B 3B3

Expected start date: 2024-10-02