Product Specialist

20 hours ago

Toronto, Ontario, Canada RedTech Recruitment Ltd. Full time $50,000 - $65,000 per year
A brilliant opportunity for a talented Graduate or experienced professional to work as a Product Specialist, joining a market-leading disruptive software technology firm that has just opened a new international office in Toronto. Offering excellent training, career progression and prospects, this is a unique opportunity to work for a rapidly expanding machine learning software house. This is an ideal time to join this growing organization and be guided by some of the brightest minds in this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform.

Location: Toronto – initially full-time in the office; after 3 months hybrid can be discussed (worth noting that opportunities are also open in New York, Dallas, San Francisco, and London)

Salary: $55,000 – $65,000 CAD generous OTE healthcare, pension, etc.

Requirements for Product Specialist – Graduate Considered
  • A minimum of a 3.2 GPA bachelors from an internationally renowned University in a STEM or Law related discipline – please ensure your GPA is included on your resume
  • Fantastic academic history through High School & University (please ensure all academic achievements are listed on your resume)
  • Basic scripting knowledge in Python or Bash
  • Excellent customer-facing skills with brilliant communication skills
  • A motivated self-starter with a problem-solving attitude
  • Strong aptitude for picking up technologies
  • Ability to work with autonomy and as part of a team
  • Keen to pursue a career as a Product Specialist: (Note: This role is not a traditional Product Manager or Marketing position, as the job title has occasionally led to confusion. Please refer to the responsibilities section for further clarification).
Responsibilities for Product Specialist – Graduate Considered:

As a Product Specialist, you will collaborate closely with prospective clients during their trial phases, offering expert guidance on live projects and cases. Working alongside the sales team, you will play a key role in converting prospects into customers. For existing clients, you will liaise with the Support and Technical teams, ensuring a positive experience with the technology and helping clients maximise their investment. This will include:
  • You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team)
  • Manage live customer projects from planning to final review
  • Provide customer training to new and existing customers
  • Deliver workflow advice to customers using the product
  • Identify significant new projects
  • Basic troubleshooting, and escalation of issues to the tech team
  • Gain an in-depth understanding of the company's technology so you can advise customers how to import/export data
  • Provide updates to the management team on accounts
What this offers
  • Working for an industry-leading software company who have a fantastic track record of successfully hiring and training graduates
  • An exciting opportunity supporting projects on a machine learning platform
  • A good remuneration and benefits package
Applications

If you have top academics and would like to apply, we would love to hear from you. Please ensure when applying you include your degree classification/GPA or equivalent on your resume. Please send an up-to-date resume via the relevant link.

We're committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing - (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords: Entry-Level / Trainee / Graduate / Technology Solutions Specialist / AI Product Expert / Customer Success Specialist / Product Relationship Manager / Technical Sales Consultant / Product Advocate / Client Solutions Specialist / Technology Integration Specialist / Customer Engagement Specialist / Solution Architect / Software Engineer / Product Consultant / Customer Experience Manager / Technology Specialist / Product Liaison Officer / Sales Support Specialist / Implementation Consultant / Customer Technology Advisor / Python / Bash / Computer Science / Engineering / Mathematics / Physics / Chemistry / Biology / Law / Biotechnology / Data Science / Artificial Intelligence / Information Technology / Economics / Mechanical Engineering / Electrical Engineering / Robotics / Biomedical Engineering / Statistics / Software Engineering / Astronomy / Nanotechnology / Genetics / Neuroscience / Materials Science / Finance

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RedTech Recruitment Ltd focus on finding roles for engineers and scientists. Even if the above role isn't of interest, please visit our website to see our other opportunities.

We are an equal-opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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