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Schedule Coordinator

1 hour ago

Mississauga, Ontario, Canada Lift Training Full time

LIFT Training, a division of Liftow Limited is Canada's leading provider of health and safety training for small and large businesses that have certification needs in forklift, crane, aerial work platform and more.

LIFT Offers:

  • Competitive salary
  • 3 weeks' vacation
  • Employer paid benefits such as: medical insurance, dental, vision, life insurance and more. You only pay for Disability plans.
  • Paid Sick Days
  • RRSP Match
  • Advancement opportunities
  • Extensive hands-on Training program

Job Type : 5 months contract

Position Summary

The Scheduling Coordinator is primarily responsible for building geographically sound and efficient Instructor schedules, as well as daily communication with Sales Representatives (Account Managers) and Instructors.

Specific Accountabilities

  • Work collaboratively with Account Managers and/or Clients to gather all pertinent job information, utilizing FieldPoint transfer job information onto Work Order to be scheduled
  • Schedule all Instructors
  • Responsible for scheduling all Work Orders
  • Ensure all clients are aware of training details
  • Daily schedule management to ensure maximum Instructor efficiency, optimal routing, appropriate skill sets utilized, use of FieldPoint routing tool
  • Monitor on a daily basis Unscheduled Work Orders
  • Responsible for filling Instructor open time with productive activities, work collaboratively with Operations Manger to support this
  • Assist Instructors with information as required
  • Assist as required with reports
  • Work collaboratively with Operations Manager to forecast and plan for slow and busy times in the schedule as well as Instructor vacations
  • Following the Department SLA timelines
  • Collaborate and communicate with Clients, Account Managers, Instructors, and CET as needed
  • Answering incoming phone lines
  • Manage and distribute all virtual invitations and e-learning codes (generation of codes and assignment)
  • Distribute any course materials as required
  • Client support for e-learning code issues
  • Any other duties assigned

Qualifications

Education & Work Experience

High school completion or equivalent education proficiency and/or 1-2 years' experience in an office position.

Competencies and Skills

  • Dedicated commitment to providing superior, timely internal and external customer service.
  • Effective interpersonal skills with the ability to communicate clearly and effectively in verbal and written form.
  • Highly organized with the ability to multi-task.
  • Accurate and detail-oriented with strong analytical skills.
  • Geographic knowledge of respective areas

LIFT Training is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.