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Manager, Growth Portfolio
2 weeks ago
Make action inevitable; Turn backlog items into guided workflows with service targets, readiness, and adoption.
Reporting line
Reports to Director, Strategic Growth.
Partners with Manager, Growth Portfolio, Director, Advisor Practice Management & Growth, Platform/Delivery (build/run owners), Risk/Legal, Finance/Data, Field/Brand. Partners with Manager, Growth Portfolio, Manager, Advisor Practice Management & Growth, Director, Advisor System of Work, Platform/Delivery (build/run owners), Risk/Legal, Finance/Data, Field/Brand.
Note: Portfolio ownership role. Digital/Platform own engineering build/run; you set priorities, acceptance criteria, and hold outcomes.
What you will do
- Operationalize growth priorities by translating them into in-platform workflows (Advisor Portal/CRM) with routing, states, notifications, and SLO chains.
- Build transparency: define instrumentation, dashboards & reporting to make performance and bottlenecks visible.
- Drive launch readiness with clear playbooks/handoff criteria and definition of ready/done. No launch without measurement and enablement.
- Lead execution at scale through release intake, prioritization and corss-functional coordination while protecting usability/performance.
- Track outcomes; iterate or pause when evidence misses the bar; partner with Finance/Data on attribution and margin impact.
Outcomes you will be measured on
- Time-to-Advice down; pull-through/conversion up.
- % work executed in-platform; SLA reliability; rework/exception reduction.
- Advisor productivity and first-contact resolution.
Qualifications
- 8+ years in product/operations in financial services or similar domains.
- Hands-on with CRM/Portal as a system of work (objects, queues, flows, routing, instrumentation).
- Change leadership with field managers; strong writing and executive communication.
- Comfort with credit policy and pricing economics.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact
Referenced Salary Location
Toronto, OntarioWorking Arrangement
HybridSalary range is expected to be between
$105,250.00 CAD - $155,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
