Cloud Support Offers Portfolio Manager, Cloud

6 days ago

Waterloo, Ontario, Canada Google Full time
Minimum qualifications:
  • Bachelor's degree in Business, Economics, Statistics, Finance, or another field that uses quantitative analysis, or equivalent practical experience.
  • 6 years of experience in a management consulting, corporate strategy, business operations or business planning function.
Preferred qualifications:
  • Experience leading teams in strategic operations, project or program management, or creating operational processes.
  • Experience with customer support, synthesizing insights, and recommending actions from data.
  • Knowledge of enterprise business and cloud technologies, products and market landscape.
  • Ability to effectively communicate and influence stakeholders, often cross-functionally, at all levels of management.
  • Distinctive analytical or problem-solving skills.
About the job:

The Cloud Support Offers team is responsible for the comprehensive management of Google Cloud's Support Offerings portfolio, integration of acquired support offerings and customers, and ensuring that all Cloud customers are enabled with the right, support offering to be successful. This function is integral to our Cloud Support strategy and business generation. This particular opportunity will play a critical role in helping drive customer support strategy and execution and focus on delivering thought leadership, operational excellence, and executive level narratives to help advance Cloud's missions.

In this role, you will take on challenging, often ambiguous problems, applying sound business judgment and effectively communicating issues to audiences that include executives and Google leadership. You will fully immerse yourself in data collection, draw insights from analysis, and then zoom out to develop compelling, synthesized recommendations.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:
  • Identify and solve strategic and operational problems to enable our Cloud Support Offerings portfolio. Identify and complete key analysis to generate executive-level insights and recommendations.
  • Create clear, simple, and persuasive narratives to inform and influence higher level executives.
  • Drive prioritization of initiatives that enhance Google Cloud Support and the customer experience.
  • Identify opportunities for the business to increase effectiveness and efficiency in a cross-functional organization.

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