Help Desk Agent
2 weeks ago
Job Description
Axlenova Transport is seeking a dedicated and knowledgeable Help Desk Agent to join our dynamic team. In this role, you will provide exceptional support and assistance to our users, ensuring seamless communication and problem resolution.
Key Responsibilities
- Respond to incoming requests for technical assistance via phone, email, or chat.
- Diagnose and resolve hardware and software issues.
- Document and track incidents in our ticketing system.
- Assist with system configurations and installations.
- Provide training and support on company software and tools.
- Collaborate with the IT team to improve support processes.
Qualifications
- Previous experience as a Help Desk Agent or in a similar support role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficient in troubleshooting various software and hardware issues.
- Excellent verbal and written communication skills.
- Customer service-oriented mindset.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive team environment committed to innovation and excellence.
Job Types: Full-time, Part-time
Pay: $22.00-$25.00 per hour
Benefits:
- On-site gym
- Wellness program
- Work from home
Work Location: In person
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