Senior Travel Associate

2 weeks ago

Calgary AB TP N, Canada Elite Travel Management Canada Full time $60,000 - $120,000 per year

Be Part of a Story That Matters

At Elite Travel Management, we're not just booking travel; we're redefining how corporate and business travel is done. We're passionate disruptors: using cutting-edge technology, human-first service, and bold thinking to deliver responsiveness and elevated care.

When you join us, you don't just work for the company, you become part of it. We grow together, win together, and push boundaries together.

What You'll Do

Offer a high-touch, white-glove experience to clients, handling urgent changes, complex itineraries, delays, and cancellations.

  • Respond quickly and proactively via phone, email or chat, same-day, to client requests
  • Leverage Sabre GDS and other systems to research and book travel that balances client preferences and client policy
  • Generate accurate travel documents, itineraries, confirmations, and ancillary services
  • Resolve client issues, complaints, and changes with professionalism, composure, and empathy
  • Collaborate with internal teams to maintain consistency, share best practices, and elevate the client experience
  • Keep client files updated, so anyone reviewing them can instantly understand account history and preferences
  • Make calls to hotel suppliers, vendors, and partners to validate bookings, billing, and service levels
  • Stay current on Elite's product suite, tech tools, industry trends, and promotions
  • Take on additional projects and assignments as required, contributing to process improvements, system enhancements, and strategic initiatives

Who You Are

  • Native or full professional fluency in English (verbal & written)
  • 5+ years in corporate travel, with strong experience using Sabre GDS
  • At least 2 years in a customer service or sales role
  • Master communicator; capable of selling, instructing, empathizing, explaining
  • Exceptional multitasker, organized and methodical under pressure
  • Highly self-motivated, independent, yet a strong team collaborator
  • Keen attention to detail — you catch what others might miss
  • Solution-oriented and calm in the face of surprises or emergencies
  • Technically comfortable (Computers, Phone Systems, Excel, Word, etc.)
  • Global Distribution System Proficient (Sabre)
  • Bondable (willing to pass background & security checks)
  • Must have legal work eligibility in Alberta, Canada

Preferred: Post-secondary education in Travel & Tourism or related field

What Sets Us Apart

One of Globe and Mail's Fastest Growing Companies in Canada

  • All-hours responsiveness. No call centers, no generic handling. Our clients expect elite, personal support.
  • Dynamic culture. Your colleagues are committed, ambitious, and connected
  • Disruptive, purpose-driven and forward-thinking
  • Industry perks & benefits — IATA/industry travel benefits, hotel/airline rates, employee travel perks
  • Compensation built for performance. base salary + commission + client retention bonus

Why Join Elite Travel Management?

You'll be joining an organization that's changing how the corporate travel industry works. You'll have the chance to make a big impact, not just for your clients, but for the evolution of the company.

The dedication, adaptability, and care you bring will be recognized with meaningful influence and the pride of shaping a brand that dares to do things differently.

If this resonates with you, if you're ready to step up, support clients, innovate, and grow — we want to talk.

Job Type: Full-time

Pay: $40,000.00-$80,000.00 per year

Work Location: In person

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