Senior Travel Counsellor
2 weeks ago
Intermediate / Senior Travel Counselor
Your mission as a Carlson Wagonlit Travel (CWT) Senior/Intermediate Travel Counselor is to "Deliver the Perfect Trip" so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together.
Learn about our travel counselor opportunities and start your journey today.
· You delight the traveler/travel arranger
o Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
o Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings
o Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special
o Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
· You build CWT's commercial value
o Sell products that are of commercial value to CWT and contribute to CWT's profitability
o Operates with discretion for clients and the travel arrangers
o Follow company procedures, guidelines and standards
o Remain current on value we provide to each customer
o Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
o Adapt and change as requirements of the business change
o Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
· You represent and strengthen the CWT brand in how you work on a day-to-day basis
-Minimum High School diploma or equivalent
-3-5 years' experience in the travel industry in a similar position or in a customer service center required
-Previous VIP Customer experience preferred
-Superior written and verbal communication skills (in person and on phone)
-Proficient in Sabre GDS
-Very customer focused and service oriented
-Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)
-Ability to handle multi-cultural sometimes multi-lingual clientele
-Diplomatic problem solver and results-driven
-Adaptable and motivated to learn
-Proficiency in technology to research options and to complete process requirements
-Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus
-Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements
-TICO Certified
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