Office Administrator
2 weeks ago
Company Description
Advance Security, headquartered in Mississauga, Ontario, is a trusted provider of commercial safes, security hardware, and locksmith services with over 28 years of experience. We work closely with national retail accounts across Canada, offering reliable support, fast response times, and high-quality security solutions. Our team values professionalism, honesty, and efficiency in everything we do.
Role Description
This is a full-time, on-site role in Mississauga, ON for an Office Administrator
You will support the day-to-day operations of the office by handling customer calls, preparing quotes and invoices, creating shipping labels, and managing order flow. You will work closely with the sales and service teams to ensure smooth communication and a great customer experience. This role is ideal for someone organized, proactive, and comfortable multitasking in a small business environment.
Key Responsibilities
- Answer incoming customer calls and emails with professionalism
- Prepare quotes, sales orders, and invoices
- Create shipping labels and track shipments
- Coordinate order flow from purchase to delivery
- Maintain accurate records in the CRM/system
- Follow up with customers for payments, order updates, or additional information
- Support the sales team with pricing, product details, and scheduling
- Assist with general office tasks (filing, scanning, office coordination)
Qualifications
- Strong communication and customer service skills
- Comfortable speaking with customers on the phone
- Basic experience with quoting, invoicing, or order entry (training provided)
- Proficiency with Microsoft Office (Excel, Outlook, Word)
- Able to stay organized, follow processes, and manage multiple tasks
- Attention to detail, especially when handling quotes, invoices, and shipments
- Experience in sales support, office administration, or logistics is an asset
- Experience in the safe/locksmith/security industry is a bonus but not required
Job Type: Full-time
Pay: $17.25-$22.00 per hour
Expected hours: 40 per week
Work Location: In person
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