Deductions & Payment Reconciliation Analyst

4 days ago

Etobicoke ON MW C, Canada Haliburton International Full time

Opportunity for full-time conversion after an initial 3-month period.

We are seeking a Deductions & Payment Reconciliation Analyst to join our Finance and Customer Service teams on a contract basis. This role plays a key part in managing customer deductions, reconciling payments, and driving timely dispute resolution. The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced, collaborative environment. While this position begins as a contract role, there is strong potential for full-time employment based on performance and business needs.

Key Responsibilities

Deduction Management

  • Investigate and validate customer deductions.
  • Review supporting documentation to determine legitimacy.
  • Create credit notes for approved deductions within the ERP system.
  • Dispute invalid deductions and follow up through resolution.

Payment Reconciliation

  • Prepare clear, accurate reconciliation reports.
  • Match payments, credits, and deductions to ensure balanced accounts.

Historical Deductions Review

  • Review prior-year deductions to identify and resolve outstanding disputes.
  • Track unresolved items and ensure timely closure.

Promotion & Program Tracking

  • Monitor deductions related to promotions, spoilage, merchandising, and trade programs.
  • Verify alignment with contractual agreements and internal approvals.

Reporting & Analysis

  • Maintain monthly reports on deduction categories and resolution status
  • Identify root causes, trends, and process improvement opportunities

Collaboration & Communication

  • Partner with Finance, Customer Service, and Sales teams to investigate disputes.
  • Ensure consistent alignment on deduction handling and resolution strategies.

Qualifications

  • Prior experience in Accounts Receivable, Finance, or Deductions Management.
  • Familiarity with ERP systems such as Microsoft Dynamics, SAP, or Oracle.
  • Strong Excel skills for reconciliation and reporting.
  • Excellent attention to detail and analytical problem-solving abilities.
  • Strong written and verbal communication skills, with the ability to collaborate across departments and manage customer relationships.

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