Program Supervisor

1 week ago

Edmonton AB TM C, Canada Winnifred Stewart Full time $60,000 - $80,000 per year

POSITION SUMMARY

The Service Delivery Supervisor role is responsible for supervisory functions and contributes to the broader operational and/or organizational leadership. Key responsibilities include training, support, feedback and coaching for oversight on the health and well-being of individuals in service. Supervisors are regularly called upon to undertake special projects, assignments and/or tasks, including representing the organization on internal and external committees

RESPONSIBILITIES

  • Direct, review and oversee person centered plans.
  • Reconcile, monitor, and document finances.
  • Ensure protocols and procedures are followed and updated as needed.
  • Protect and promote the health and safety of both employees and individuals.
  • Direct and monitor worksite hygiene and maintenance.
  • Lead, direct, and monitor inclusion, meaningful engagement, and advocacy.

  • Identify the need for behavioral support, direct and monitor procedures in creation and after implementation.

  • Provide team support and facilitate employee engagement, development, and teamwork, in a supervisory and leadership capacity

QUALIFICATIONS

Certifications and Experience:

  • A diploma or undergraduate degree in a relevant discipline, from a recognized institution is preferred.

  • At least 2 years of experience in a Team Leader role and 1-2 years of experience as a Service Coordinator in regards to assisting in the daily activities with individuals with diverse abilities is preferred.

  • Adult first aid with CPR is required.
  • Clear police clearance with the vulnerable sector check is required.
  • Class 5 drivers' license, clean drivers abstract, and a personal vehicle with 2-million-dollar liability insurance is preferred. Those who do not have this must be able to reliably transport themselves to any of our locations throughout Edmonton as required.
  • Familiarity and experience with Microsoft programs (including Teams, SharePoint and Outlook), ShareVision and/or Catalyst is considered an asset.
  • Experience in Mental Health/Addictions and Recovery

SKILLS

Demonstrated supervisory, leadership, team-building and related skills such as:

  • Feedback, coaching and mentoring
  • Conflict mediation and resolution
  • Time management and prioritization
  • Well-developed and adaptable communication

Additional skills include the ability to

  • Distinguish between objective and subjective observations.

  • Work in a team-oriented environment.

  • Maintain and grow a community network

LOCATION- Centre for Community Inclusion

HOURS OF WORK:

Monday - Friday 8:30 AM - 4:00 PM

*** Please note, this position requires flexibility in working hours and does require participation in an on-call rotation which includes evenings and weekends.***

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