Cloud Support Engineer
2 weeks ago
Senior Cloud Support Specialist
Location:
Waterloo, ON (Hybrid – 3 days on-site)
Type:
9-month contract, ASAP start, possible extension
Role Overview
We are looking for a
Senior Cloud Support Specialist
to support a financial services cloud platform. This role involves advanced technical troubleshooting, onboarding support, and direct interaction with enterprise clients. Candidates must be
local to Southern Ontario
and able to work on-site in Waterloo.
Key Responsibilities
- Provide 2nd/3rd level cloud and technical support
- Act as main point of contact for platform service requests
- Troubleshoot issues, perform root cause analysis, and drive resolutions
- Assist with client onboarding, testing, and certification
- Support ITSM processes (Incident, Problem, Change Management)
- Monitor applications and ensure reliable transaction processing
Must-Have Skills
- 5+ years in technical support or cloud support roles
- Experience supporting
financial services or payment processing systems - Strong understanding of
AP/AR, payment workflows, reconciliation - Knowledge of
SWIFT iso15022/20022 - Exposure to
TMS, ERP systems, and payment gateways - Excellent communication and client-facing skills
Nice-to-Have Skills
- Knowledge of trade/post-trade processes (equities, fixed income, ETFs)
- Treasury management or AP/AR automation experience
- Ability to work on a shifting schedule
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