Cloud Support Engineer

2 weeks ago


Waterloo, Ontario, Canada PrecisionERP PrecisionIT Full time

Senior Cloud Support Specialist

Location:
Waterloo, ON (Hybrid – 3 days on-site)

Type:
9-month contract, ASAP start, possible extension

Role Overview

We are looking for a
Senior Cloud Support Specialist
to support a financial services cloud platform. This role involves advanced technical troubleshooting, onboarding support, and direct interaction with enterprise clients. Candidates must be
local to Southern Ontario
and able to work on-site in Waterloo.

Key Responsibilities

  • Provide 2nd/3rd level cloud and technical support
  • Act as main point of contact for platform service requests
  • Troubleshoot issues, perform root cause analysis, and drive resolutions
  • Assist with client onboarding, testing, and certification
  • Support ITSM processes (Incident, Problem, Change Management)
  • Monitor applications and ensure reliable transaction processing

Must-Have Skills

  • 5+ years in technical support or cloud support roles
  • Experience supporting
    financial services or payment processing systems
  • Strong understanding of
    AP/AR, payment workflows, reconciliation
  • Knowledge of
    SWIFT iso15022/20022
  • Exposure to
    TMS, ERP systems, and payment gateways
  • Excellent communication and client-facing skills

Nice-to-Have Skills

  • Knowledge of trade/post-trade processes (equities, fixed income, ETFs)
  • Treasury management or AP/AR automation experience
  • Ability to work on a shifting schedule


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