Customer Service Representative

Join Our Team as a Customer Service Representative at CARSTAR Unique

Are you passionate about delivering exceptional customer service and helping drive sales? Do you thrive in a fast-paced environment where you can make an impact every day? If so, we want you to join our team at CARSTAR Unique as a Customer Service Representative (CSR)

As a CSR, you'll play a pivotal role in building strong customer relationships, supporting the sales process, and ensuring a welcoming environment. If you're looking for a rewarding career where you can grow, make a difference, and be part of a supportive, dynamic team, this is the opportunity for you

Key Responsibilities:

• Customer Engagement: Be the first point of contact for all walk-in customers and phone inquiries, greeting them with professionalism and a smile. Create an atmosphere of trust and welcome, ensuring every interaction is positive.
• Sales & Scheduling: Proactively engage with customers to drive sales and schedule estimates, striving for a closing ratio of 75%. Coordinate appointments for appraisals and deliveries to keep the workflow smooth and efficient.
• Repair Process Education: Guide customers through CARSTAR's repair process, explaining insurance claims, payment methods, and repair techniques. Ensure customers are well-informed about expected delivery dates and next steps.
• Customer Satisfaction: Educate customers about CARSTAR's Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) surveys, demonstrating our commitment to service excellence.
• Appointment & Scheduler Management: Collaborate with the Office Manager to maintain an organized schedule, ensuring appointments are optimized to support workflow and efficiency.
• Payment Processing: Manage payment collections for completed repairs and assist with accounts receivable tasks as needed, ensuring accuracy in financial transactions.
• Documentation Management: Maintain meticulous records and ensure all paperwork is properly filed in our CARSTAR management system for seamless operations.
• Warranty Communication: Educate customers about CARSTAR's warranty options, including our 5-Year and Limited Lifetime warranties, giving them peace of mind about their repairs.
• Follow-Up Engagement: Keep the conversation going by following up on unsold estimate quotes within 48 hours, maximizing customer engagement and increasing sales opportunities.
• Office Maintenance & Team Collaboration: Ensure the front office and reception areas are clean and inviting, and actively participate in daily team meetings to align on goals and objectives.

Qualifications:

• Customer Service Expertise: At least two years of customer service experience, preferably in retail, to ensure outstanding customer interactions.
• Educational Background: A high school diploma or GED is required. A college degree is a plus, reflecting your commitment to growth and development.
• Strong Communication Skills: Excellent communication, customer service, and negotiation skills are essential to connect with customers and close sales effectively.
• Sales Experience: Previous experience in sales (especially in call centers or retail) is a bonus, helping you drive revenue and deliver results.
• Organizational Skills: You must be detail-oriented with the ability to manage multiple tasks efficiently, ensuring accuracy in all areas of responsibility.
• Tech-Savvy: Comfortable using Microsoft Office Suite and point-of-sale (POS) systems to handle transactions and manage records.
• Physical Ability: Capable of bending, kneeling, squatting, lifting up to 50 lbs, and standing/walking for extended periods.
• Professionalism: Maintain a professional appearance and demeanor, ensuring reliability and punctuality in all aspects of the job.
• Driver's License: A valid driver's license and insurable driving record are required for any necessary travel or deliveries.
• Work Environment Awareness: The role may involve exposure to paint, fumes, and chemicals, so adherence to safety protocols is a must.
• Availability: Must be available to work Monday to Friday, 8:00 a.m. to 4:30 p.m.

Why Choose CARSTAR Unique?

• Agility & Innovation: We pride ourselves on adapting quickly to challenges, using innovative solutions to exceed customer expectations.
• Inclusive Community: Join a diverse, welcoming team where every perspective is valued, and creativity is encouraged.
• Supportive Work Environment: Thrive in a dynamic workplace with a focus on continuous learning, improvement, and team success.
• Competitive Pay & Benefits: Enjoy a competitive salary, comprehensive benefits package, and perks for both you and your family.
• Career Growth: We believe in promoting from within, offering you the opportunity to advance your career with specialized training and development.
• Impactful Work: Play an essential role in shaping the strategies that drive our success and make CARSTAR Unique the go-to auto body shop for customers.

Ready to Drive Your Career Forward?

If you're ready to make a difference and join a company that values hard work, creativity, and customer satisfaction, we encourage you to apply now Become a key player in our mission to be the most preferred auto body shop for customers.

Apply today and start your journey with CARSTAR Unique

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person