2026 Director of Emergency Communications Centre

The Belleville Police Service is now accepting applications for Full-Time Director of Emergency Communications Centre. This posting is to backfill an existing vacancy. Please review the job description below that details desirable qualities and skills required.The starting salary is $116,555 and the top of the five-step grid is $133, rates of pay). The work location for this position is in-person, with the ability to work remotely on an ad-hoc basis. Hours of work are 40-hours per week, Monday through Friday, working 8-hour shifts or a 10-hour compressed work week. There will be the occasional need for overtime dependent on operational needs. Notable perks include access to the Employee Assistance Plan (EAP), Health & Dental Benefits, Long-Term Disability Insurance Coverage, OMERS Pension, and on-site fitness facilities.To make an application you must create an online profile with the Belleville Police Service website > 'Careers' > 'Current Opportunities'), and upload all below documentation as applicable:Cover letterResumeCopy of Diploma and/or Degree(s) of educational achievementsAdditional supporting documentation you may submit includes:Letters of reference related to employment or community serviceCompleted application packages must be submitted no later than February 15, 2026. A full selection process (including assessments and interviews) will follow.We thank all applicants, however, only those candidates selected for an interview will be contacted.By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.Please note that the Belleville Police Service is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise the HR Unit if you require accommodation for testing, interview, or employment purposes.Please visit the Belleville Police Service website, , to obtain further information on the Service.JOB DESCRIPTION, CIVILIAN MEMBERPosition Title: DIRECTOR OF EMERGENCY COMMUNICATIONS CENTREAssociation: BELLEVILLE POLICE SENIOR OFFICER ASSOCIATIONDivision: OPERATIONSSection: COMMUNICATIONS CENTREImmediate Supervisor: CHIEF OF POLICEHours of Work: FULL-TIME: 40 HOURS PER WEEK, MONDAY – FRIDAY (DAYS). ELIGIBLE FOR COMPRESSED WORK WEEKRemote Work: ELIGIBLE FOR AD-HOCPOSITION OBJECTIVESThe Director of Emergency Communications Centre is responsible for the orderly operation of general duties within the Communications Centre to ensure effectiveness, efficiency and adequate staffing. The Director of Emergency Communications Centre provides supervision, direction, and leadership to the Communications Centre members through the management of workflow, productivity, training, and performance management.POSITION RESPONSIBILITIESPerform duties in a manner that reflects the Service's Vision, Mission Statement, and Motto.Operate within the regulations, policies, and procedures established by the Community Safety and Policing Act, the Belleville Police Service Board, and the Chief of Police.Establish internal performance expectations and foster an environment where Communications Centre members are motivated to exemplify professional conduct, strong ethics, and other work behaviors that are compatible with the Service's Vision, Mission Statement, and Motto.Ensure compliance with established regulations, policies, and procedures, and enforce best practice to ensure the highest level of service.Audit calls taken by Communications Centre members, track and monitor shift performance metrics, evaluate results, identify remedial training requirements for individual members and draft developmental plans.Monitor all Communications Centre members on a continual basis and provide both constructive criticism and positive acknowledgements, as well as provide advice and direction.Provide leadership and guidance, and supervise the members of the Communications Centre. Submit performance evaluations on assigned subordinates and conduct performance interviews.Coordinate scheduling and complete the necessary steps to fill vacant shifts for call-outs and time off requests, and submit the requests and changes through the in-house timekeeping system (OSL).Coordinate, supervise and assist in the training of current and new Communication Unit members, to ensure appropriate tools, techniques and knowledge are applied to meet the required safety standards and Service procedures. Ensure training completed in compliance with Ministry Accredited Standards (Suspect Apprehension Pursuit Training).Document, investigate and reprimand incidents of exemplary performance or that require remedial action, and bring to the attention of the Deputy Chief of Police, or designate.Ensure proficiency in the use of Niche, Computer Aided Dispatch (CAD), the radio communications system, the phone system, the multi-media recording system, and any other related communication devices in use.Scrutinize CPIC messages for broadcast and retention, and other necessary documentation.Investigate and resolve concerns and / or public complaints against members of the Service and bring to the attention of the Deputy Chief of Police, or designate.Monitor all forms of communication (radio, telephone, communications and computer systems for quality assurance and auditing purposes. Report on technical and operational problems encountered, participate in system tests and implement manual back-up procedures during system failures.Monitor calls for service and take appropriate measures to ensure the effective and efficient use of Belleville Police Service resources.Monitor and document emergency situations and police pursuits, liaise with other police and emergency services, and notify Sergeant on Duty of all pursuits.Ensure appropriate staffing levels during break and lunch periods and provide support when necessary.Perform duties of a Call-Taker / Dispatcher in a support capacity, as needed.Communicate with external agencies to coordinate emergency response measures, supply resources, and address issues impacting the Belleville area (i.e. tow trucks, ambulance, fire department, public works, animal control, etc.)Maintain Communications Centre records and files.Update, add and remove data within the Computer Aided Dispatch Data Base Maintenance (CADDBM) system as required (i.e. ensure current members and vehicles are in system).Oversee and ensure the manuals for all systems in the Communications Centre are updated and maintained regularly.Prepare annual budget for the Communications Centre.Liaise with and submit humanitarian letters to the different cellphone carriers, during times of exigent circumstances (i.e. for missing persons, etc.).Assist and provide feedback to the IT Unit regarding any technological changes within the Communications Centre.Alongside the Human Resources Unit, recruit Call-Taker / Dispatchers by reviewing resumes, conducting interviews and completing reference checks.Review calls daily to provide Victim Services Unit with referrals.Provide quarterly reports for the Chief and Board as requested.Perform other duties as required, assigned or directed by the Chief of Police or designate.Note: This position description is intended to describe the general level and nature of the position and is not an exhaustive list of all tasks assigned in the performance of the position.QUALIFICATIONSEducation, Experience and CertificationsRequired:University degree or College level diploma/certificate in related field required.Minimum three (3) years previous experience as a Call-Taker / Dispatcher.As per the Community Safety and Policing Act O. Reg 392/23, s , successful completion of the required training, prescribed by the Ministry, or have the equivalent qualifications and skills, as approved by the Ministry, including OPC Communications Centre Supervisor course and Suspect Apprehension Pursuit Training (SAP) (if the member does not have this training, they will be required to successfully complete training as soon as is practicable).Preferred:Three (3) to five (5) years previous supervisory experience.Skills and QualificationsRequired:Thorough understanding of the organizational structure, directives, policy and procedures, and practices within the Service, as it pertains to duties performed.Excellent working knowledge of police information systems and related procedures; including but not limited to: CPIC, Niche, Computer Aided Dispatch, the radio communications system, the phone systems, multi-media recording system, and any other applicable communication devices.Strong supervisory and leadership qualities.Exceptional verbal, listening, written, comprehension, and interpersonal communications skills.Good judgement and ability to maintain confidentiality.Ability to tolerate stress.Thoroughness and attention to detail, despite constant interruptions and distractions.Tact, courtesy, and a pleasant and authoritative manner when interacting with members of the public, Belleville Police Service and other third parties.Effective analytical reasoning and decision-making abilities in relation to simple queries based on established guidelines and situations that are non-routine and more complex.Well-developed prioritization and organizational skills in order to manage multiple tasks and changing priorities in a fast-paced, demanding environment.Strong problem-solving skills with the ability to make fast and effective decisions.Excellent interpersonal skills and ability to work cooperatively.Works well independently and as a member of a team.Accurate and proficient keyboarding and utilizing computer technology associated with the job, including map reading.Advanced knowledge of computer and software application programs, with the ability to learn new programs and technologies, as needed.Robust knowledge of and proven ability to comply with established BPS policies and procedures, with the capacity to enforce these policies and procedures within the Communications Centre.Ability to provide high quality customer service.Ability to deal with demanding people in crisis and distress.CONTACT AND HUMAN RELATIONSReports directly to the Deputy Chief of Police. Required to work internally by supervising the Communications Centre, working in coordination with the Police Constables, Sergeants, emergency services teams and specialized units (Emergency Response Unit, Criminal Investigations Division, Canine Unit, etc.), internal support services (IMPACT and Victim Services), and other internal members of the Belleville Police Service, as needed. Required to work externally with the citizens of Belleville and Deep River by supervising and assisting with the response to calls for service and may include contacting local support services, tow trucks, ambulance, fire department, public works, animal control etc.SUPERVISORY ACCOUNTABILITYResponsible for providing leadership, guidance, counselling, assistance, direction, and supervision to the members of the Communications Centre. As well, the Director of Emergency Communications Centre is required to submit performance evaluations on assigned subordinates and conduct performance interviews.PHYSICAL AND MENTAL DEMANDS ANALYSISF = Frequently indicates task is performed more than 10 times per hour or usually performed in the working conditions indicatedSO = Sometimes indicates task is performed less than 10 times per hour or is periodically performed in the working conditions indicatedSE = Seldom indicates task is only rarely performed or the working conditions indicated are only rarely encountered.Lifting / Carrying (less than 15 lbs): F ___ SO___ SE _X_Lifting / Carrying (15 – 35 lbs): F ___ SO___ SE _X_Lifting / Carrying (over 35 lbs): F ___ SO___ SE _X_Pushing / Pulling: F ___ SO___ SE _X_Handling / Gripping: F _X_ SO___ SE ___Keyboarding: F _X_ SO___ SE ___Reaching – Above / Below Shoulder Ht.: F ___ SO___ SE _X_Sitting: F _X_ SO___ SE____Standing: F ___ SO___ SE _X_Walking: F ___ SO___ SE _X_Climbing (Stairs, Ladders, Etc.): F ___ SO___ SE _X_Bending / Stooping: F ___ SO___ SE _X_Crouching / Kneeling: F ___ SO___ SE _X_Twisting (at waist): F ___ SO_X_ SE ___Hearing – Normal Required: F _X_ SO___ SE ___Vision – Normal Required: F _X_ SO___ SE ___Cognitive Ability – Memory, Judgement, etc.: F _X_ SO___ SE ___Cognitive Ability – Handle Pressure / Stress: F _X_ SO___ SE ___Working Environment – Outside (All Weather): F ___ SO___ SE _X_Working Environment – Inside (Climate Controlled): F _X_ SO__ SE __Working Environment – Inside (Not Controlled): F ___ SO___ SE _X_Noise – Exposed To > 85 db: F ___ SO___ SE _X_Congested Worksite (Enclosed Space): F ___ SO___ SE _X_Driving – Car / Pick-up Truck: F ___ SO___ SE _X_Driving – Heavy Truck / Vehicle: F ___ SO___ SE _X_Rotating Shifts: F ___ SO___ SE _X_OTHER WORKING CONDITIONS/ ENVIRONMENTThe Director of Emergency Communications Centre shifts may be altered, dependent on business needs, to ensure the most effective and efficient supervision levels are maintained within the Communications Centre. As a result, there may be times where the Director of Emergency Communications Centre may be required to work days, evenings, nights, weekends and holidays, twenty-four (24) hours, seven (7) days a week, three-hundred and sixty-five (365) days a year, dependent on business needs.Work on short notice and overtime to meet operational needs.Exposure to highly confidential and sensitive information.Exposed to crisis situations, including repeated highly graphic and disturbing content.Exposed to multiple screens for extended periods of time.Required to sit, stand and remain within the Communications Centre for extended periods of time.