People Operations Coordinator

Location: This hybrid role requires 3 days on-site at our Burnaby, BC office and 2 days remote per week.

Duration: This is a fixed-term contract role for 18 months, covering a maternity leave.

Welcome to Specsavers – where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 11th Best Workplace in Canada and 16th globally by Great Place to Work, we're proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we've been scaling rapidly, now with nearly 200 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we're transforming the way Canadians experience eyecare.

If you're passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

What You'll Do

The People Operations Coordinator is responsible for day-to-day administration of all Specsavers Canada people activity. This will include being a point of contact for HR queries from our people including providing advice and guidance on people practices, managing employee life cycle processes such as onboarding and offboarding, and accurate and timely updating of all people data. The role will provide operational support to members of the Canadian People and Organization team as required.

Key Responsibilities

Employee life cycle processes:

• Managing employee life cycle processes across all Canadian Support Offices, Manufacturing and Distribution sites and wholly owned stores
• Managing the onboarding process for new joiners in line with established procedures, including coordinating inductions and maintaining associated materials
• Managing the offboarding process for departing employees in line with established procedures
• Coordinating employee movements, including role changes, and promotions in line with established procedures

HR Administration and support:

• Maintaining accurate and up to date employee data across all systems, including creating and maintaining employee files, updating Success Factors and HR spreadsheets and undertaking basic people reporting
• Providing complete, timely and accurate employee information to the payroll and benefits team to ensure efficient payroll processing
• Responding to routine queries from Canadian Support Office, Manufacturing and Distribution employees and Store Partners/managers
• Give first line straightforward HR advice to managers, ensuring compliance with Federal and Provincial employment legislation and Specsavers Canada people guidelines
• Drafting standard written correspondence e.g. verification of employment
• Accurately tracking and maintaining leave entitlements for Canadian Support Office and Manufacturing and Distribution employees in line with agreed processes

Other duties:

• Contribute to continuous improvement of people processes
• People and Organization ad hoc project support
• Input into the Canada Support Office SharePoint HR pages and other employee communications

What We're Looking For

• 1-3 years of HR administration experience
• Proven strong administration skills with high attention to detail
• Ability to manage multiple priorities and work to deadlines
• Demonstrated ability to display discretion and confidentiality in dealing with sensitive employee data and matters
• Proficiency in Microsoft Office; intermediate Word, Excel and PowerPoint skills
• Strong communication skills (written and oral) with the ability to interact with all levels of the business

Nice to have:

• Experience with HRIS systems
• HR experience in a multi-province and/or global organization
• Strong history of applying continuous improvement concepts and tools

Compensation: $60,000 – $65,000 base salary, plus quarterly bonus, profit sharing, and benefits. Actual compensation will be determined based on experience.

Speccies' Benefits

• 3 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Profit sharing program
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well

Our Hybrid Work Model

Experience the best of both worlds. At Specsavers, we embrace a hybrid approach that balances in-office collaboration with the flexibility to work from home. We come together in office three days a week to connect, innovate, and keep our culture thriving.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at . We will work with you to meet your needs and ensure a fair and equitable experience.

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