Partner Enablement Manager

About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world's best online shopping experiences, from post-purchase and beyond.

We've powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy.

Backed by a $66M Series B and over a decade of innovation, we're accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we're building a diverse, collaborative culture that encourages agility, ownership, and impact.

Your Mission:

Our partner ecosystem plays a crucial role in enabling customer success globally, and this role exists to strengthen, scale, and elevate how AfterShip empowers its partners. Reporting into the Head of Revenue Enablement, your mission is to build the structures, programs, and tools that accelerate partner onboarding, certification, and time-to-productivity - ultimately ensuring partners can independently deliver and drive measurable revenue impact. You will operate within a highly collaborative environment, working closely with the Partnerships team, Product Marketing, Sales, Product, and Services to design world-class enablement experiences that improve partner outcomes at scale.

This is a remote role open to candidates located in North America (USA or Canada). Given our cross-regional operations, you may occasionally collaborate with teams in Europe and Asia, which could require flexibility outside standard working hours 1-2 times per week.

At the core of this mission is a partner-first mindset: you will champion the needs of MSPs, agencies, and technology partners, ensuring they have the knowledge, tools, skills and confidence to deploy end-to-end solutions, generate qualified leads, and drive business growth. Your work will directly influence partner activation, engagement, and long-term ecosystem success.

What You'll Do:

• Design scalable onboarding, certification, and enablement paths tailored to partner type (Agencies, MSPs, Technology Partners) and partner function.
• Build world-class partner journeys that reduce ramp time and increase the partner's ability to independently deploy end-to-end processes.
• Own and manage key enablement platforms including PRM systems (e.g., PartnerStack, Euler), LMS tools (e.g., HighSpot, Seismic), and Demo Centre environments.
• Develop structured enablement programs for MSPs and ensure seamless program execution across all partner segments.
• Collaborate closely with Partnerships, Sales, Marketing, Product, and Services teams to ensure cohesive planning and unified delivery across the partner lifecycle.
• Measure enablement effectiveness with meaningful metrics such as partner activation, deployment readiness, certification completion rates, and qualified lead contribution.
• Use data and insights to optimize programs, remove friction from partner workflows, and scale enablement impact globally.
• Advocate for a partner-first mindset across the organization and continuously improve partner-facing content, processes, and tools.

Who We're Looking For:

• 3+ years in partner enablement, channel programs, or technical marketing, ideally within eCommerce or SaaS.
• Strong understanding of Shopify's partner ecosystem and partner business models (MSPs, VARs, agencies, tech partners).
• Hands-on experience with PRM and LMS systems (e.g., PartnerStack, Euler, HighSpot, Seismic) and comfort working with credentialing/learning design.
• Excellent project management skills with the ability to work autonomously in a fast-paced, distributed, remote-first environment.
• Data-driven approach to decision-making, using insights to optimize programs and demonstrate measurable impact.
• Clear, proactive communicator who excels at building alignment across global teams and managing cross-functional stakeholders.
• Entrepreneurial, organized, adaptable, and able to independently drive initiatives from 0→1.

At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

• Great Place to Work Certified:
  We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture:
  Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
• Ambitious Mission with Real Impact:
  Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
• Thrive & Grow:
  There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
• Flexible Work Setup
  : We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

• Competitive compensation
• Remote-first/hybrid-flexible work setups
• Healthcare coverage offered from day 1
• Retirement plans including company match
• Annual learning & wellness benefit
• Monthly book perk
• Career progression & professional development
• In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role:
CAD$93,000 - CAD $106,000

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.

We believe in hiring right over hiring fast. While timelines may vary, we're looking to fill this role as soon as possible.

Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.