Senior Programmer Analyst

2 weeks ago

Ottawa, Ontario, Canada Hays Full time

Job Description

Programmer / Analyst – Level 3**

Location:
Hybrid (Ottawa)

Clearance Required:
Reliability / Secret (as applicable)

Contract Duration:
6 months (Possible Extension)

Role:
Programmer / Analyst – Level 3

Security Clearance

Candidates must hold or be eligible to obtain a Government of Canada security clearance.

Position Overview

The Programmer / Analyst – Level 3 is responsible for designing, developing, modifying, and implementing applications and system components in support of enterprise-level programs. The role requires advanced analytical capabilities, strong experience in programming and system design, and the ability to work in complex environments. This position involves working closely with business stakeholders, technical teams, and project managers to ensure system stability, functionality, and optimization.

The ideal candidate has
10+ years of recent experience (within the last 12 years)
as a Programmer/Analyst and has worked extensively in
CRM, CMT, CMS, or Enterprise Case Management systems
.

Key Responsibilities

The Programmer / Analyst – Level 3 will perform
at least four (4)
of the following core tasks (all included here for completeness):

  1. Create and modify code and software
    for enterprise applications.
  2. Develop, modify, and enhance user interfaces
    , screens, and system-generated reports.
  3. Gather and analyse business and technical requirements
    , conducting feasibility studies and developing functional/system design documentation.
  4. Design methods, procedures, and workflows
    for small systems or sub‑components of larger systems.
  5. Develop, test, implement, and support
    small systems and subsystems of enterprise solutions.
  6. Produce and maintain technical documentation
    , including forms, manuals, data files, programs, and operational procedures.

Mandatory Experience

Programmer/Analyst Experience

Minimum
10 years of experience
(within the last 12 years) performing a combination of the tasks listed above.

Experience must demonstrate hands‑on programming, analysis, design, testing, implementation, and documentation responsibilities.

CRM / Case Management Experience

Minimum
5 years of experience
working on one or more of the following:

  • Customer Relationship Management (CRM) systems
  • Case Management Tools (CMT)
  • Case Management Systems (CMS)
  • Enterprise Case Management (ECM)
  • Equivalent enterprise-level case or workflow management platforms

Experience should include configuration, customization, workflow design, data analysis, and solution enhancement within CRM or case‑management environments.

Qualifications & Skills

  • Strong programming experience with enterprise application development.
  • Strong system analysis and technical documentation skills.
  • Experience performing feasibility studies, gap analysis, or technical assessments.
  • Knowledge of system design methodologies, SDLC, and architecture standards.
  • Ability to develop screens, reports, and software modules.
  • Experience supporting system testing and quality assurance cycles.
  • Experience working in government, public sector, or secure environments (preferred).
  • Excellent communication and cross-functional coordination skills.

Assets (Nice-to-Have)

  • Experience with federal government departments
  • Experience with modern CRM/case platforms (e.g., ServiceNow CSM, MS Dynamics, Salesforce Service Cloud, etc.)
  • Knowledge of Agile methods, DevOps, or modernization initiatives

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