Fulfillment Associate

130 Anderson Street, Ottawa, Ontario, Canada, K1R 6T7

full-time . October 15, 2025

Description

The purpose of the Fulfillment Associate role is to ensure all required tasks in the fulfillment and shipping process are completed in a timely manner, to Bridgehead's service and quality standards, and while maintaining a clean and safe work environment.

PRIMARY RESPONSIBILITIES

• Demonstrate Bridgehead's core values of Caring, Mastery, Discovery, Communication and Integrity
• Creates an inclusive culture, where people from diverse backgrounds are respected and valued
• Supports the sharing of new ideas and is committed to lifelong learning

CUSTOMER SERVICE

• Greet and interact with all team members, vendors, customers in a professional and friendly manner
• Able to work well under pressure and maintain a calm and professional demeanor at all times
• Provide customers with immediate service whether in person or via telephone
• Ensure customers and team members are safe at all times
• Adhere to company's dress code
• Respond to all questions, orders and concerns in a professional and friendly manner

GENERAL DUTIES

• Carry out all tasks required to process orders through various channels, which includes Business to Consumer (B2C) and Business to Business (B2B)
• Pack products according to customer orders
• Bag and seal roasted coffee into packages
• Review, select, and safely pack items for delivery using order forms, inventory and labelling systems.
• Monitor inventory to ensure sufficient stock levels, which includes managing and tallying of coffee inventory & retail products on a daily and monthly basis
• Assist with the ordering of day-to-day supplies needed;
• Receive, stock, and organize products at the roastery
• Keep the packing line and production area tidy and organized by following daily and weekly checklists
• Carry out all other reasonable duties assigned by the company
• Contribute positively to the team; communicate effectively with other employees.
• Assist with the maintenance of roasting equipment.
• Other duties as assigned.

POLICIES AND STANDARD OPERATING PROCEDURES:

• Responsible for complying with all Bridgehead policies for:
• Proper product preparation
• Careful handling of products
• Correctly label product
• Controlling shrink (internal and external)
• Ensure they follow the Organic certification protocol

HEALTH AND FOOD SAFETY STANDARDS

• Responsible for complying with all Bridgehead policies and standard operating procedures:
• Follow food safety standards
• Follow health and workplace safety standards
• Clean equipment and appropriate work stations

QUALIFICATIONS AND EXPERIENCE

• Completion of secondary education is required
• Possession of a valid G-Class provincial driver's license is considered an asset
• Possession of a valid Forklift License is considered an asset
• Familiarity of iOS systems is considered an asset
• Previous experience in a food production facility, packing line, or repetitive work environment is considered an asset.

COMPETENCIES

• Committed to Exceptional Quality - Understands and is actively involved in delivering quality products / services and recognizes when something is not up to par; Shows concern for quality, accuracy, and completeness of work activities; Notices opportunities to improve quality and takes action to do so.
• Attention to Detail - focusing on the details at hand; recognizing and fixing errors or discrepancies throughout the packaging and fulfillment process;
• Self-Managed - Ability to work autonomously and prioritize work
• Teamwork + Collaboration - Cooperates with other team members to achieve personal, team, and company goals; If managing others, has the ability to demonstrate interest, skill, and success in getting people to work together.

WORKING CONDITIONS

• Work is performed in a warehouse environmentally with exposure to a motorized equipment is operated
• Prolonged periods of sitting and standing are required on a daily basis
• Requirement to occasionally assist with lifting bins full of roasted beans
• Requirement to occasionally assist with lifting coffee bags
• The noise level in the work environment is loud and will require proper ear protection to be worn.