Spa Manager

1 day ago

Toronto ON ME E, Canada Spa Zen at The Executive Hotel Cosmopolitan Toronto Full time

Spa Zen, located within the Executive Cosmopolitan Hotel, is seeking a Registered Massage Therapist to take on the role of Spa Manager, overseeing daily spa operations while continuing to deliver high-quality treatments. This role is ideal for an RMT who enjoys hands-on treatment work while managing a small, serene spa environment. Experience as an aesthetician with the ability to confidently step in and perform additional spa services when needed, is considered an asset.

Key Duties & Responsibilities

· Provide professional RMT treatments and oversee daily spa operations to ensure smooth guest flow and exceptional service.

· Lead, train, and support the spa team to maintain consistent service standards.

· Manage scheduling, staff coverage, and room utilization to maximize efficiency.

· Handle guest concerns with professionalism and ensure a high level of guest satisfaction.

· Oversee inventory, ordering, and supplier relationships.

· Monitor financial performance, including revenue targets, payroll control, and retail performance.

· Maintain spa cleanliness, ambiance, and adherence to health & safety protocols.

· Collaborate with hotel departments on packages, promotions, and guest experience initiatives.

· Support marketing efforts, seasonal offerings, and retail sales strategies.

What You Bring

  • Registered Massage Therapist - required
  • Excellent communication and leadership skills.
  • Calm, professional presence and strong problem-solving abilities.
  • High level of organization and attention to detail.
  • Passion for guest experience and team development.
  • Ability to balance service quality with financial goals.

· Flexibility and adaptability, especially in a hotel environment.

· Comfortable balancing treatment work with operational duties of managing a Spa.

Why Join Spa Zen?

  • A boutique spa environment with a loyal client base
  • The opportunity to shape day-to-day operations
  • A blended role combining treatment work and spa management
  • Supportive hotel setting with an established reputation
  • Salary + 25% commissions on RMT massages and 20% profit share of the Spa

Job Type: Full-time

Pay: From $40,000.00 per year

Ability to commute/relocate:

  • Toronto, ON M5E 1E1: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you a Registered Massage Therapist?

Experience:

  • supervisory : 3 years (required)

Language:

  • English (required)

Licence/Certification:

  • RMT (required)

Location:

  • Toronto, ON M5E 1E1 (preferred)

Work Location: In person

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