Manager - Client Communications, Corporate Actions (GWO)

Requisition ID:

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Role

As a Senior Manager in Asset Servicing – Corporate Actions, you will contribute to the overall success of the team by executing strategic initiatives that support business objectives. You'll oversee a broad range of operational responsibilities, including the management of Corporate Actions, Prime Services Support, and Notifications/Proxy for globally held assets in Canada. This role requires a strong understanding of regulatory frameworks, internal policies, and risk management practices.

You will also collaborate with the Asset Services Management team to identify and implement process improvements across business lines, with a focus on enhancing operational efficiency and effectiveness while maintaining compliance and mitigating risk.

Is this role right for you? In this role, you will:

• Champion a customer-focused culture to strengthen client relationships and leverage broader Bank capabilities.
• Foster a high-performance, inclusive team environment by implementing strategies that attract, retain, and develop talent.
• Communicate the team's vision, values, and business strategy while managing succession planning and employee development.
• Lead and coach a team of employees, demonstrating strong leadership and interpersonal skills.
• Oversee daily operations and workflows, ensuring adherence to procedures and driving continuous process improvement.
• Liaise with internal and external auditors to support interim and year-end audit requirements.
• Provide subject matter expertise on projects requiring Corporate Actions input.
• Investigate and resolve complex operational issues related to Corporate Actions, escalating appropriately and implementing preventative measures.
• Coordinate and implement new services or products, including cost/benefit analysis, procedural documentation, testing, and approvals.
• Ensure high levels of accuracy in Corporate Actions processing and timely, professional responses to client inquiries within established SLAs.
• Participate in cross-functional meetings to maintain open communication between front, middle, and back office teams.
• Act as a subject matter expert in consultations with internal clients regarding corporate actions and entitlements.
• Identify and manage risks inherent in corporate actions and entitlements processing through effective procedures and controls.
• Monitor control accounts, investigate discrepancies, and regularly review procedures to ensure effectiveness.
• Consider the Bank's risk appetite and culture in daily decision-making and operations.
• Ensure the adequacy and effectiveness of business controls to meet obligations related to operational risk, regulatory compliance, AML/ATF, and conduct risk.

Do you have the skills that will enable you to succeed in this role? – We'd love to work with you if you have:

• Experience managing and developing high-performing teams.
• Deep expertise in the full lifecycle of Corporate Action events (Mandatory & Voluntary).
• Strong reconciliation and analytical skills.
• Advanced Excel proficiency (including pivot tables and VLOOKUP).
• Hands-on experience with Broadridge BPS.
• Familiarity with depositories and foreign custodian processes (CDS, DTC, BNP, HSBC, Clearstream, Euroclear).
• Knowledge of Swift Corporate Action messaging.
• Understanding of tax implications related to Corporate Action events (e.g., Section 302).

What's in it for you?

• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.